MSPs Add $100K in Growth Annually Using Datto’s Integrated Solutions According to Independent Study
April 13 2021 - 10:00AM
Business Wire
Total Economic Impact™ study finds Datto’s
integrated BCDR, PSA, and RMM tools are key drivers for
productivity, enabling MSPs to support more businesses
Datto Holding Corp. (“Datto”) (NYSE:MSP), the leading global
provider of cloud-based software and security solutions
purpose-built for delivery by managed service providers (MSPs),
today announced the findings of a new commissioned study by
Forrester Consulting on behalf of Datto that reveals MSPs using
Datto’s integrated solutions increased employee bandwidth to
support more small and medium business (SMB) clients which led to
an average of over $100,000 in business growth annually.
The new study, The Total Economic Impact™ of Datto, concluded
that MSPs using Datto’s integrated Unified Continuity, Autotask PSA
and Datto RMM solutions may realize approximately $792,000 in
benefits, including improved productivity on work orders by 50%,
and 90% reduced productivity losses resulting from downtime
incidents. In addition, Datto’s integrated solutions yielded an
average return on investment (ROI) of 256% within a three year
period, with the platform paying for itself in less than six
months.
“Last year MSPs had their hands full helping clients transition
to work from home and a variety of cloud solutions,” said Matt
Richards, Chief Marketing Officer at Datto. “This year, the
pressure on MSPs continues as digital transformation and recovery
drives SMBs to further rely on technology every day. Datto focuses
on MSPs and their clients, developing open and secure products that
integrate and save our partners time.”
One Datto partner, CEO of an MSP based in North America, told
Forrester: “If you don't have an integrated system, [PSA, RMM and
BCDR services] it requires you to have a full-time advocate for
every customer to understand their technology and how to best
service it. With Datto, any one of my team can play that role with
any one of our customers because the data is rich, integrated, and
thorough.”
Datto commissioned Forrester Consulting to conduct the Total
Economic Impact™ study to examine the potential ROI that MSPs may
realize by partnering with Datto. To better understand the
benefits, costs, and risks associated with this investment,
Forrester interviewed decision-makers at MSPs around the world that
leverage Datto. The MSP decision-makers recognized that
inefficiencies with their prior technology services inhibited them
from improving service levels for clients and growing their client
base as a whole. They needed a technology provider that delivered
secure and reliable business continuity and disaster recovery while
providing an efficient platform to manage their MSP business and
client service delivery.
In addition to achieving improved BCDR (Business Continuity and
Disaster Recovery) postures and tightened security protocols, MSPs
who participated in the study reported the following gains achieved
by using Datto’s integrated solutions:
- Achieved over $100K in additional average client base growth
annually
- Recaptured roughly $50K annually from improved billing
tracking
- Reduced productivity losses resulting from downtime incidents
by 90%
- Increased speed of resolving work order tickets by 50%
- Experienced additional annual uptime 1,000+ hours
The complete “Total Economic Impact of Datto” study is available
for download here.
About Datto
As the world’s leading provider of cloud-based software and
security solutions purpose-built for delivery by managed service
providers (MSPs), Datto believes there is no limit to what small
and medium businesses (SMBs) can achieve with the right technology.
Datto’s proven Unified Continuity, Networking, and Business
Management solutions drive cyber resilience, efficiency, and growth
for MSPs. Delivered via an integrated platform, Datto’s solutions
help its global ecosystem of MSP partners serve over one million
businesses around the world. From proactive dynamic detection and
prevention to fast, flexible recovery from cyber incidents, Datto’s
solutions defend against costly downtime and data loss in servers,
virtual machines, cloud applications, or anywhere data resides.
Since its founding in 2007, Datto has won numerous awards for its
product excellence, superior technical support, rapid growth, and
for fostering an outstanding workplace. With headquarters in
Norwalk, Connecticut, Datto has global offices in Australia,
Canada, China, Denmark, Germany, Israel, the Netherlands,
Singapore, and the United Kingdom.
MSP-F
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Shoba V. Lemoine Datto communications@datto.com
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