PacificNet Epro Selected by China Unicom to Provide CRM Consulting and Call Center Telesales Training Services to Shangdong Unic
January 05 2006 - 12:43PM
PR Newswire (US)
BEIJING, Jan. 5 /Xinhua-PRNewswire/ -- PacificNet Inc.
(NASDAQ:PACT), a leading provider of customer relationship
management (CRM), call center, Direct Response Television (DRTV),
Interactive Voice Response (IVR) services, and Value-Added Services
(VAS) in China, announced today that its PacificNet Epro subsidiary
has been selected by China Unicom's (NYSE:CHU) Shangdong Branch to
provide CRM consulting and call center training services.
PacificNet Epro was selected as China Unicom's CRM consulting and
training partner, to help Shangdong Unicom improve its service
quality for its "10010" Information Hotline and Telesales
Department, with a goal to generate profit through CRM services,
telemarketing and outbound telesales. Ms. Zhao Qi, Customer Service
Manager, Shangdong Unicom, commented: "The response of participants
has been positive as there is a high level of satisfaction with
Epro's customer service and call center management expertise. We
are thankful to Epro's CRM training team for their help in
improving our call center service quality and efficiency." "We are
proud to be retained by China Unicom Shangdong as its CRM contact
center consulting and training provider," said Joyce Poon, General
Manager of PacificNet Epro's CRM Consulting and Training Services
Division. "We value the opportunity to work with China Unicom on
this important project. We are confident that our telemarketing
knowledge in China will help China Unicom improve the effectiveness
of its telemarketing efforts in capturing more cross-selling
opportunities and improve its overall customer satisfaction." Tony
Tong, Chairman and CEO of PacificNet, stated, "The growing number
of leading telecom companies selecting us to enhance customer
service operations reflects the evolving and highly competitive
nature of the telecom industry. Today, customers choose a provider
in China not solely based upon price, but upon a number of factors
including CRM service, loyalty and retention programs. This trend
has created the demand for and deployment of large scale customer
contact centers. We believe that the CRM contact center has emerged
as the new competitive advantage for the market leaders in China.
To become a market leader in China, whether as a product or service
provider, a company needs to devote resources to CRM and customer
service. With over 15 years as a leading provider and the
experience in CRM and contact center management in Hong Kong and
China, we believe PacificNet is well positioned to capture a
significant share of this rapidly growing market." About China
Unicom China Unicom (NYSE:CHU) (http://www.chinaunicom.com.cn/) is
one of the major mobile operators in China operating both GSM and
CDMA mobile networks, long-distance call, local call, data
communication including Internet service and IP phone, value-added
telecom service, wireless paging and a variety of relevant
services. About PacificNet PacificNet Inc.
(http://www.pacificnet.com/), through its subsidiaries, invests in
and operates companies that provide outsourcing and Value-Added
Services (VAS) in China, such as call centers, telemarketing,
direct response television (DRTV) marketing, CRM, interactive voice
response (IVR), mobile applications, and communications product
distribution services. PacificNet's clients include the leading
telecos, banks, insurance, travel, marketing, and business services
companies, and telecom consumers, in Greater China. PacificNet's
corporate clients include China Telecom, China Mobile, Unicom,
PCCW, Hutchison Telecom, Bell24, SONY, TCL, Huawei, American
Express, Citibank, HSBC, Bank of China, Bank of East Asia, DBS, and
Hong Kong Government. PacificNet employs over 2,000 staff in its
various subsidiaries throughout China with offices in Hong Kong,
Beijing, Shenzhen, Guangzhou, and branch offices in 26 provinces in
China, and is headquartered in Minneapolis USA and Hong Kong.
PacificNet Epro (http://www.eprotel.com.hk/) is the industry leader
and leading provider of outsourced call center, telemarketing, CRM,
VAS and IVR services with over 15 years of field experience in
greater China in the areas of outsourced call center services,
training and consulting services, and call center management
systems. Safe Harbor Statement This Company's announcement contains
forward-looking statements. Statements that are not historical
facts, including statements about our beliefs and expectations, are
forward-looking statements. Forward-looking statements involve
inherent risks and uncertainties. Potential risks and uncertainties
include, but are not limited to, PacificNet's historical and
possible future losses, limited operating history, uncertain
regulatory landscape in China, fluctuations in quarterly operating
results. Further information regarding these and other risks is
included in PacificNet's Form 10K and other filings with the SEC.
Contacts: PacificNet USA office: Jacob Lakhany, Tel:
+1-605-229-6678 PacificNet Beijing office: Ada Yu, Tel: +86 (10)
64954330 ext 158 23/F, Tower A, TimeCourt, No.6 Shuguang Xili,
Chaoyang District, Beijing, China 100028 or CEOcast, Inc. for
PacificNet Ed Lewis, 212-732-4300 DATASOURCE: PacificNet Inc.
CONTACT: USA: Jacob Lakhany, +1-605-229-6678, or Beijing: Ada Yu,
+10-64954330 ext 158, both of PacificNet, ; or Ed Lewis of CEOcast,
Inc., +1-212-732-4300, for PacificNet Web site:
http://www.pacificnet.com/ http://www.chinaunicom.com.cn/
http://www.eprotel.com.hk/
Copyright
China Unicom (NYSE:CHU)
Historical Stock Chart
From Jun 2024 to Jul 2024
China Unicom (NYSE:CHU)
Historical Stock Chart
From Jul 2023 to Jul 2024