CVPS Wins Second National Award for Storm Response
March 11 2009 - 12:32PM
Marketwired
Central Vermont Public Service (NYSE: CV), Vermont's largest
electric company, has won the industry's highest honor for storm
recovery -- for the second time.
CVPS President Bob Young today was presented the Edison Electric
Institute's 2008 Emergency Recovery Award for the company's
response to an historic ice storm in December. The company's
preemptive planning led to the restoration of service to more than
70 percent of affected customers after just one day, and complete
restoration within a week. CVPS is the smallest company to ever
receive the honor -- which it won for the second straight year.
"This is a tribute to the selflessness of our employees, the
quality of our planning and the urgency of our response," Young
said. "After we won the award for our response to the 2007
nor'icane, we never expected to face such devastation again, but
December's ice storm brought tremendous challenges.
"Employees' single-minded focus on our customers turned what
could have been one of our darkest hours into one of our finest,"
Young said. "Many employees' lives were relegated to working,
sleeping and eating throughout our recovery -- and then many of
them volunteered to go to New Hampshire to help out there. We are
blessed to have some of the finest workers in the industry."
The ice storm wreaked unprecedented damage in southern and
eastern Vermont, knocking down thousands of trees and power lines,
along with cell service and radio communications. CVPS marshaled
all of its resources and brought in contractors and mutual aid from
Vermont, New Hampshire, Massachusetts, Maryland, Michigan,
Pennsylvania, Virginia, West Virginia and Ontario, Canada.
CVPS, which has 95 line workers, nearly tripled the number of
line crews, bringing in 170 outside line workers, 150 tree workers
and 75 other outside workers. It required a massive logistics
effort to supply, feed, supervise, organize and house them.
Hundreds of other CVPS employees provided support.
John teRiele, CVPS's director of transmission and distribution,
praised other utilities and state and local officials for their
assistance, which he called invaluable. "Everyone we asked for help
provided it," he said. "Vermont Electric Cooperative was
particularly helpful, sending some of their crews, procuring staff
from northern municipal utilities that were unaffected, and
covering for them with skeleton crews left behind."
Scott Massie, who manages CVPS's central scheduling office, said
the restoration effort, though complex and difficult, was made
easier by an outpouring of support from customers. "The amount of
damage and the rural nature of the hardest-hit areas were
daunting," Massie said. "But customers, through calls, letters and
personal support, reminded us why we do what we do for a
living."
Dave Miller, operations supervisor for CVPS's Brattleboro
District, which includes the rural towns of Readsboro, Marlboro,
Dover and surrounding towns -- which were among the hardest hit --
welcomed the storm award, but hopes its CVPS's last. "I'm proud of
how we responded, but I hope I never see such devastation again,"
Miller said.
"It is really no surprise that CVPS earned accolades from the
Edison Electric Institute for a second year in a row. With its
exemplary storm response and safety record, Vermont's largest
electric utility has long been the envy of the industry," said
International Brotherhood of Electrical Workers Local 300 Business
Manager Jeffrey Wimette. "Our union is very proud to have 216
members working for CVPS. This award is a wonderful example of
labor and management cooperatively fostering a workforce that takes
customer service and the success of the company very
seriously."
The EEI Emergency Recovery Award is presented annually. Winners
are selected based on the ability to respond swiftly and
efficiently, overcome difficult circumstances, utilize unique or
innovative techniques, communicate effectively with customers, and
restore service promptly. A panel of judges selected CVPS following
an international nomination process.
Final statistics from the December storm include:
-- CVPS's repair costs totaled an estimated $5.1 million, a CVPS record,
surpassing the 2007 nor'icane.
-- 49,100 customers were affected.
-- 42.7 percent of CVPS customers lost service in the Royalton District,
62.7 percent in the Brattleboro Districtand 70 percent in the Springfield
District.
-- 60 of 105 distribution feeders were affected.
-- 120 poles were broken.
-- Employees and contractors worked an estimated 75,000 man-hours to
restore service.
Contact: Steve Costello (802) 747-5427 (work) (802) 742-3062
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