INDUSTRY MILESTONE: BMC Software Awarded First Official ITIL® Software Certification
June 07 2009 - 8:00PM
Business Wire
In a significant move that will bolster a strong standards-based
approach to IT management, BMC Software [NYSE: BMC] has been
awarded the first �ITIL� Process Compliant� certification and
trademark, achieving this important milestone ahead of any of its
competitors.
This certification is the only one of its kind sanctioned by
both the United Kingdom�s Office of Government Commerce (OGC) and
the APM Group, the owner and official licensor of the ITIL�
trademarks, respectively. The award means that BMC customers can
feel particularly confident that their investment is driving true
IT process improvements and efficiency in accordance with ITIL
(Information Technology Infrastructure Library) best practices.
�We consider ITIL to be a key success factor for dramatically
driving down IT costs, increasing productivity and delivering quick
ROI throughout the organization,� said Oscar Ceballos, global
services IT governance manager at Telvent. �Because the BMC Remedy
IT Service Management suite embeds ITIL into applications and
integrates well with the other pieces of our existing
infrastructure, we were able to rapidly achieve our IT goals
including consolidating change management processes across multiple
data centers and providing better customer segmentation data back
to the business.�
Used by thousands of organizations around the world, ITIL has
become the de facto standard for IT best practices. To be awarded
the prestigious designation of �ITIL� process compliant,� the BMC
Remedy IT Service Management suite successfully completed rigorous
testing for ITIL fundamentals in the areas of Incident and Problem
Management. This included analysis of software capability, user
documentation and process flows to ensure customers receive an ITIL
compliance solution �out of the box.�
Sharon Taylor, ITIL v3 Chief Architect and Chief Examiner, said:
�Adopting the ITIL framework is a proven method for streamlining IT
processes and properly aligning IT systems and services with the
business they support. In today�s economic environment, ITIL
processes and Business Service Management solutions such as BMC�s
are a top priority for businesses looking to do more with less and
drive greater efficiency. This certification program gives
customers greater confidence that they�re investing in solutions
that will help them more quickly and easily realize the benefits of
ITIL.�
Business runs on IT. IT runs on BMC Software.
The most demanding IT organizations in the world rely on BMC
Software across both distributed and mainframe environments.
Recognized as the leader in Business Service Management, BMC�s
comprehensive approach and unified platform help IT organizations
cut cost, reduce risk and drive business profit. For the four
fiscal quarters ended March 31, 2009, BMC revenue was approximately
$1.87 billion. Visit www.bmc.com for more information.
BMC, BMC Software, and the BMC Software logo are the exclusive
properties of BMC Software Inc., are registered with the U.S.
Patent and Trademark Office, and may be registered or pending
registration in other countries. All other BMC trademarks, service
marks, and logos may be registered or pending registration in the
U.S. or in other countries. All other trademarks or registered
trademarks are the property of their respective owners. � 2009 BMC
Software, Inc.
ITIL� is a Registered Trade Mark of the Office of Government
Commerce in the United Kingdom and other countries.
IT Infrastructure Library� is a Registered Trade Mark of the
Office of Government Commerce in the United Kingdom and other
countries.
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