CUSTOMER SUCCESS: BMC Software’s Bus. Service Management Platform Drives New Multi-Million-Dollar Revenue Stream for Axon C...
April 06 2009 - 7:45AM
Business Wire
Axon Computer Systems� selection of BMC Software�s (NYSE:BMC)
Business Service Management (BSM) platform has enabled the New
Zealand-based technology services leader to create a new
multi-million-dollar revenue stream.
Axon wanted to transform the IT services game by evolving
traditional infrastructure delivery and management offerings to an
on-demand Software as a Service (SaaS) platform. In order to plug
the customer into Axon�s best practice service management system
and services, the company needed a sophisticated and proven IT
service management platform for their new business venture. After a
thorough evaluation of competitive offerings, Axon chose to
standardize on BSM.
�We saw BSM from BMC as our gateway to competing in the
enterprise, which has proven true,� said Scott Green, Axon�s chief
executive officer. �We needed the most advanced and reliable tools
to scale with our business and improve our reporting capabilities.
We also needed to be able to manage multiple service level
agreements for multiple customers and service contracts with fewer
resources. After a complete evaluation of all offerings Axon
selected BMC Software. Their BSM platform, including BMC Remedy IT
Service Management Suite and the BMC Atrium CMDB, fitted the
bill.�
With BSM at its core, Axon�s managed service offerings now
accounts for 40 percent of the company�s overall services, up from
just 20 percent two years ago.
Green added: �BMC�s BSM story delivers a very strong,
customer-facing articulation of what�s happening, where things are
headed and how we can improve in order to meet our customers�
expectations. The investment in BMC has paid for itself many times
over, both in efficiencies and in actual new cash ROI.�
Axon now has more than 200 managed service customers across New
Zealand including Hamilton City Council, Mighty River Power,
Kordia, and Tourism New Zealand. Most are using components of
Axon�s SaaS offering.
The customer value of the Axon-BMC solution is clear.
�The visibility of information has helped us to improve customer
service with the intention of increasing user satisfaction,� said
Debbie Manktelow, IS Support team leader of New Zealand�s Hamilton
City Council. �We now have a single, unbroken link between
incidents and changes and are currently working on linking problems
into this. Eventually that is going to result in a reduction of the
number of incidents as causes and effects are made visible,
therefore we can become more proactive�through our problem
management rather than reactive, as we predominantly are now.�
Axon relies on the full suite of BMC Remedy IT Service
Management tools, including the Service Desk, BMC Change
Management, BMC Atrium Configuration Management Database (CMDB), as
well as BMC Service Assurance Solutions, and the BMC Service
Management Process Model.
�As the leaders in BSM, BMC clearly understands the changing
dialogue in IT,� says Green. �To drive more value at the front end
of customer businesses requires tools and processes to run the
backend. BMC�s BSM platform lets us eliminate the worry of backend
management processes for our customers, making ICT easy, and
letting them focus on growing their businesses.�
Axon plans to expand their investment in BSM with growth of
their organization across Asia Pacific and other geographies.
Business runs on IT. IT runs on BMC Software.
Business thrives when IT runs smarter, faster, and stronger.
That�s why the most demanding IT organizations in the world rely on
BMC Software across both distributed and mainframe environments.
Recognized as the leader in Business Service Management, BMC offers
a comprehensive approach and unified platform that helps IT
organizations cut cost, reduce risk, and drive business profit. For
the four fiscal quarters ended December 31, 2008, BMC revenue was
approximately $1.86 billion. Visit www.bmc.com for more
information.
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