Axon Computer Systems� selection of BMC Software�s (NYSE:BMC) Business Service Management (BSM) platform has enabled the New Zealand-based technology services leader to create a new multi-million-dollar revenue stream.

Axon wanted to transform the IT services game by evolving traditional infrastructure delivery and management offerings to an on-demand Software as a Service (SaaS) platform. In order to plug the customer into Axon�s best practice service management system and services, the company needed a sophisticated and proven IT service management platform for their new business venture. After a thorough evaluation of competitive offerings, Axon chose to standardize on BSM.

�We saw BSM from BMC as our gateway to competing in the enterprise, which has proven true,� said Scott Green, Axon�s chief executive officer. �We needed the most advanced and reliable tools to scale with our business and improve our reporting capabilities. We also needed to be able to manage multiple service level agreements for multiple customers and service contracts with fewer resources. After a complete evaluation of all offerings Axon selected BMC Software. Their BSM platform, including BMC Remedy IT Service Management Suite and the BMC Atrium CMDB, fitted the bill.�

With BSM at its core, Axon�s managed service offerings now accounts for 40 percent of the company�s overall services, up from just 20 percent two years ago.

Green added: �BMC�s BSM story delivers a very strong, customer-facing articulation of what�s happening, where things are headed and how we can improve in order to meet our customers� expectations. The investment in BMC has paid for itself many times over, both in efficiencies and in actual new cash ROI.�

Axon now has more than 200 managed service customers across New Zealand including Hamilton City Council, Mighty River Power, Kordia, and Tourism New Zealand. Most are using components of Axon�s SaaS offering.

The customer value of the Axon-BMC solution is clear.

�The visibility of information has helped us to improve customer service with the intention of increasing user satisfaction,� said Debbie Manktelow, IS Support team leader of New Zealand�s Hamilton City Council. �We now have a single, unbroken link between incidents and changes and are currently working on linking problems into this. Eventually that is going to result in a reduction of the number of incidents as causes and effects are made visible, therefore we can become more proactive�through our problem management rather than reactive, as we predominantly are now.�

Axon relies on the full suite of BMC Remedy IT Service Management tools, including the Service Desk, BMC Change Management, BMC Atrium Configuration Management Database (CMDB), as well as BMC Service Assurance Solutions, and the BMC Service Management Process Model.

�As the leaders in BSM, BMC clearly understands the changing dialogue in IT,� says Green. �To drive more value at the front end of customer businesses requires tools and processes to run the backend. BMC�s BSM platform lets us eliminate the worry of backend management processes for our customers, making ICT easy, and letting them focus on growing their businesses.�

Axon plans to expand their investment in BSM with growth of their organization across Asia Pacific and other geographies.

Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster, and stronger. That�s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk, and drive business profit. For the four fiscal quarters ended December 31, 2008, BMC revenue was approximately $1.86 billion. Visit www.bmc.com for more information.

� Copyright 2009 BMC Software, Inc.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.

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