CUSTOMER SUCCESS: PHH Mortgage Selects BMC Software to Maintain Competitive Edge Amidst Market Volatility

The mortgage industry exists in a state of constant volatility, regardless of economic conditions. The sheer speed of key market drivers requires powerful IT systems that can simultaneously contend with fluctuations in volume, manage costs and ensure excellent customer service.

For PHH Mortgage, a subsidiary of PHH Corporation (NYSE:PHH), a leading provider of private label mortgage solutions, BMC Software (NYSE:BMC) has been instrumental in problem resolution and troubleshooting, allowing PHH to ensure a fast, efficient and satisfying experience for its customers.

PHH understands that greater IT efficiency directly translates to better customer service. To improve the quality of its application development, quality assurance and helpdesk processes, PHH asked BMC to automate the highly manual � and very expensive -- process of documenting and resolving software defects.

Today, BMC enables PHH to quickly identify and resolve application issues and drive productivity across the company, including:

Increasing developer productivity by 33 percent.
Increasing QA productivity and reducing the number of QA-reported defects not resulting in a development fix from 75 percent to 45 percent.
Decreasing helpdesk tickets by 50 percent.
Reducing the power and processing burden on servers through improved application performance.

�We often refer to PHH as �a technology company that originates mortgages.� Technology allows us to keep productivity and efficiency high while keeping costs down,� said David Ungerleider, vice president of Application Development at PHH Mortgage. �BMC Software helps our applications run more efficiently, extending the life of our hardware. BMC Application Problem Resolution has already paid for itself, and we believe it will be instrumental to our continued cost management.�

View the case study at http://www.bmc.com/products/documents/05/85/100585/100585.pdf

Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster, and stronger. That�s why�the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC�s comprehensive approach and unified platform helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended December 31, 2008, BMC revenue was approximately $1.86 billion. Visit www.bmc.com for more information.

About PHH Mortgage

PHH is the industry�s leading provider of private label outsourcing. A subsidiary of PHH Corporation (NYSE:PHH), PHH Mortgage provides mortgage services to financial institutions, real estate brokers, affinity groups, credit unions, corporations, and government agencies.

About PHH Corporation

Headquartered in Mount Laurel, New Jersey, PHH Corporation is a leading outsource provider of mortgage and vehicle fleet management services.�Its subsidiary PHH Mortgage is one of the top ten retail originators of residential mortgages in the United States1, and its subsidiary, PHH Arval, is a leading fleet management services provider in the United States and Canada. For additional information about the company and its subsidiaries please visit our website at www.phh.com.

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