Major European I.T. Service Provider Slashes $1.4 Million in Costs With BMC Software, Projects 370 Percent Return on BMC Reme...
January 12 2009 - 7:45AM
Business Wire
Telvent (NASDAQ: TLVT), a leading European provider of integrated
IT services, rapidly reduced its IT management costs and gave its
business new momentum by implementing IT Service Management (ITSM)
v7 from BMC Software (NYSE: BMC). Telvent estimates that BMC ITSM
will deliver a total $5.5 million (370 percent) return on
investment as well as improved service quality to its customers
worldwide over the 30 month project lifecycle. This ROI is
calculated as follows: 193 percent attributed to improved IT
management and 177 percent coming from new customer revenues and
expanded orders from existing customers. �BMC Software has
transformed the way Telvent does business, enabling us to better
manage our distributed IT environments and provide more
competitive, cost-effective IT services to clients,� said Oscar
Ceballos, global services IT governance manager at Telvent. �To
meet the needs of our customers, we changed from an unstructured,
siloed IT model to one that provisions predictive, organised, and
efficient services. In our search we reviewed offerings from HP, CA
and others; we determined that BMC provides the best level of
integration across our systems.� A cornerstone of BMC�s Business
Service Management (BSM) platform, BMC ITSM v7 rapidly consolidated
change management processes across Telvent�s seven data centers in
Europe and North America. As a result, Telvent reduced the time
needed to plan, schedule and deploy changes from three weeks to one
week. With better risk management processes in place, Telvent also
reduced system outages by 25 percent, consequently cutting assessed
service level penalties by approximately $9,000 per month. BMC ITSM
v7 also allows Telvent to provide greater transparency in its
services, giving customers more confidence and insight as to how
Telvent manages their data. The improved ability to deliver high
quality managed services was instrumental in enabling Telvent to
conform to Information Technology Infrastructure Library� (ITIL�)
best practices and achieving the international recognition of ISO
20000 certification.
(http://www.isoiec20000certification.com/about/whatis.asp).
�Telvent is a great example of how the alignment between IT and
business priorities can help a company realize tangible benefits at
the bottom line,� said Luca Lazzaron, vice president and general
manager of BMC�s Enterprise Service Management business in Europe,
Middle East and Africa. �With BMC, Telvent is not only able to
deliver business value through streamlined operations, essential in
these turbulent economic times, it is also able to offer more
compelling service to its customers.� Business runs on IT. IT runs
on BMC Software. Business thrives when IT runs smarter, faster, and
stronger. That�s why the most demanding IT organizations in the
world rely on BMC Software across both distributed and mainframe
environments. Recognized as the leader in Business Service
Management, BMC offers a comprehensive approach and unified
platform that helps IT organizations cut cost, reduce risk, and
drive business profit. For the four fiscal quarters ended September
30, 2008, BMC revenue was approximately $1.83 billion. Visit
www.bmc.com for more information. BMC, BMC Software, and the BMC
Software logo are the exclusive properties of BMC Software Inc.,
are registered with the U.S. Patent and Trademark Office, and may
be registered or pending registration in other countries. All other
BMC trademarks, service marks, and logos may be registered or
pending registration in the U.S. or in other countries. All other
trademarks or registered trademarks are the property of their
respective owners. � 2009 BMC Software, Inc. ITIL� is a Registered
Trade Mark of the Office of Government Commerce in the United
Kingdom and other countries.
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