BMC Software Is the First Vendor Awarded Pink Elephant's PinkVERIFY(TM) ITIL V3 Certification
July 31 2008 - 7:45AM
Business Wire
BMC Software (NYSE:BMC) today announced that it is the first vendor
to be certified for ITIL� V3 compatibility through PinkVERIFY, the
world�s only independent IT Service Management (ITSM) tool
certification program from leading ITSM education and consulting
provider Pink Elephant. BMC�s leading service desk solutions, BMC
Remedy ITSM 7.0 and BMC Service Desk Express (SDE) 9.6, have both
received the ITIL V3-based PinkVERIFY certification, providing
organizations an easy way to identify tools that will support their
ITIL needs. �Our assessment revealed that BMC�s products and
solutions were designed with customer ITIL initiatives uppermost in
mind,� said David Ratcliffe, president of Pink Elephant. �Adopting
a best practice framework, such as ITIL, simplifies the enormous
task of properly aligning IT with the business it supports. Our
certification gives customers the confidence that the technology
partner they turn to for implementing these initiatives is in line
with their strategy.� The current version of the Information
Technology Infrastructure Library, or ITIL, available since June
2007, reflects the latest thinking in effective IT management and
provides practical guidance to organizations as they implement
Business Service Management (BSM), helping reduce costs and lower
risk of business disruption by aligning IT infrastructure to
support business growth and flexibility. �Being the first vendor to
receive ITIL V3-based PinkVERIFY certification further validates
BMC�s leadership in a key BSM market and recognizes that our
service desk offerings provide substantial benefits to companies,�
said Tom Bishop, chief technology officer of BMC Software. �A
service desk designed with ITIL in mind takes a great deal of
needless complexity out of the equation, and with ITIL v3
specifically, it is easier to adopt the complete service life cycle
approach.� Service management tools undergoing the PinkVERIFY
process are objectively assessed by an experienced Pink Elephant
consultant with the highest level of ITIL certification. In order
to be licensed to use the PinkVERIFY logo, a tool must meet a set
of mandatory and integration process requirements established for
PinkVERIFY. Pink Elephant assessed and confirmed compatibility for
BMC Remedy ITSM 7.0 in 11 ITIL V3 processes; BMC SDE 9.6 received
certification based on seven ITIL V3 processes, including Change
and Service Level Management. IT organizations need integrated
service management processes that see IT from the perspective of
the business. BMC Remedy ITSM 7.0, which is a comprehensive suite
of service management solutions tied to a single CMDB, has long
been a champion in ITIL solutions. BMC SDE 9.6 provides embedded
best practices, such as Incident and Problem Management, and
prioritizes incidents according to business impact, allowing IT
staff to focus efforts where it matters most and paving the way for
BSM attainment. About BMC Software BMC Software is a leading global
provider of enterprise management solutions that empower companies
to automate their IT and prove its business value. Delivering
Business Service Management and Service Automation, BMC solutions
span enterprise systems, applications, databases and service
management. For the four fiscal quarters ended June 30, 2008, BMC
revenue was approximately $1.78 billion. To learn more, visit
www.bmc.com. PinkVERIFY and the PinkVERIFY logos are trademarks of
Pink Elephant Inc. BMC, BMC Software, and the BMC Software logo are
the exclusive properties of BMC Software Inc., are registered with
the U.S. Patent and Trademark Office, and may be registered or
pending registration in other countries. All other BMC trademarks,
service marks, and logos may be registered or pending registration
in the U.S. or in other countries. All other trademarks or
registered trademarks are the property of their respective owners.
� 2008 BMC Software, Inc. ITIL� is a Registered Trade Mark of the
Office of Government Commerce in the United Kingdom and other
countries.
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