BMC Atrium CMDB Customers See Major Savings in I.T. Management Costs
July 28 2008 - 7:45AM
Business Wire
BMC Software (NYSE:BMC) today announced results of a Total Economic
Impact study conducted by Forrester Consulting, including BMC
customer testimonials that demonstrate the cost savings and return
on investment realized by implementing BMC Atrium Configuration
Management Database (CMDB). The recently completed study, titled
�The Total Economic Impact of the BMC Atrium CMDB Solution,� was
commissioned by BMC and surveyed 26 BMC customers. Forrester used
the input from these customers to create a sample composite
organization to describe the potential benefits of the BMC Atrium
CMDB, and found a cost savings and benefits of over $1.2 million
and a lower level of risk when compared with the pre-implementation
environment. One customer cited savings of $3.6 million in
recovered revenue due to improved change processes with the BMC
Atrium CMDB. In the interviews conducted by Forrester, a number of
key benefits were identified based on the implementation of the BMC
Atrium CMDB: � Provide a service-oriented view of the IT
infrastructure. The BMC Atrium CMDB lets the customer manage IT
infrastructure based on what has the most impact on the business. �
Make IT more responsive to business needs. Having centralized
current information about configuration items within the BMC Atrium
CMDB enables IT to make better planning decisions to respond to
business needs. � Facilitate and accelerate the adoption of ITIL
standards. The CMDB is an important component of adopting ITIL
standards and views an effectively implemented CMDB as a
prerequisite to ITIL standards adoption. � Share critical IT data
across functions. As IT departments adopt processes that span IT
functions, there is a need to share data about the infrastructure
and the services IT supports. � Coordinate IT processes and
automate them. With the BMC Atrium CMDB, IT organizations can use a
more integrated approach with tools because they use common data,
which makes it easier to use automated tools. � Facilitate
compliance and audits. The BMC Atrium CMDB supports audits and
compliance with government regulations such as Sarbanes-Oxley, SEC
and HIPAA by providing control over critical changes, monitoring
the history of those changes, and recording accesses to underlying
data, applications and processes through federation to
Access/Identity Management. � Reduce the impact of both planned and
unplanned changes. The BMC Atrium CMDB, along with effective change
and configuration management processes, enables management of the
ever-increasing number of changes to the environment. � Make the
service desk more efficient. IT service desk staff are able to
significantly reduce the time and effort of providing IT service
support by using the BMC Atrium CMDB as well as accelerating the
successful resolution of support calls. Prior to implementing BMC
Atrium CMDB, customers managed their IT with a variety of disparate
tools, each of which maintained its own independent data sets and
logical views of the IT infrastructure. After the implementation,
customers reported that numerous key business benefits, including
easier integration of merged assets, support for growth initiatives
by allowing revenue and productivity applications to be implemented
faster, and improved business continuity and planning for backup
sites. Vodafone Australia, a subsidiary of Vodafone Group PLC, had
understood for some time that their customers didn't care about the
technology that underpins a specific business service -- they
simply want to get the service they want when they want it.
Delivering the innovative services and experiences demanded by
their customers requires heavy synchronization and automation of
infrastructural components connected to individual services.
According to Vodafone, the key is managing systems and computing
infrastructure in accordance with �a single source of truth.� �We
needed to identify and understand IT and technology elements of
individual services. Transparency and automation are the new
agenda,� said Matthew Massoud Nasrabadi, director of OSS strategy
and planning for Vodafone Australia. �We wanted to move away from
systems that didn�t relate well. We knew that a tightly integrated
suite of products would deliver enormous efficiency. We decided on
the BMC Remedy IT Service Management Suite, including the BMC
Atrium CMDB, because it offered the suite of products we required
and also extended to services and assets.� Vodafone Australia�s
results are typical of what BMC is seeing across its larger
customer base. To view the full text of the Forrester study, please
visit: http://www.bmc.com/teicmdb. About BMC Software BMC Software
is a leading global provider of enterprise management solutions
that empower companies to automate their IT and prove its business
value. Delivering Business Service Management and Service
Automation, BMC solutions span enterprise systems, applications,
databases and service management. For the four fiscal quarters
ended June 30, 2008, BMC revenue was approximately $1.78 billion.
To learn more, visit www.bmc.com. BMC, BMC Software, and the BMC
Software logo are the exclusive properties of BMC Software Inc.,
are registered with the U.S. Patent and Trademark Office, and may
be registered or pending registration in other countries. All other
BMC trademarks, service marks, and logos may be registered or
pending registration in the U.S. or in other countries. All other
trademarks or registered trademarks are the property of their
respective owners. � 2008 BMC Software, Inc.
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