Cars.com Offers Consumer Advice on Toyota Recalls
January 27 2010 - 5:49PM
PR Newswire (US)
CHICAGO, Jan. 27 /PRNewswire/ -- The editors at Cars.com have been
covering the Toyota recalls from the beginning and offer some
consumer advice to current Toyota owners and prospective buyers.
"While the news regarding the Toyota recalls is evolving, we wanted
to get some basic information that we've gathered to consumers who
might be affected by the recall," said Cars.com Editor in Chief
Patrick Olsen. The editors at Cars.com provide these answers to key
questions that are currently on the minds of Toyota owners and
shoppers: How do I know my car has a problem now? The accelerator
might feel a little balky or stiff or rough when you depress it.
The pedal may be slow to return to its original position after you
let up on it. It won't spring back like it used to. If you notice
any of these symptoms contact your dealer immediately. The problem
is progressive, meaning if you feel a slight change, it likely will
get worse over time. Is there a fix for the problem? Toyota has yet
to announce how they will fix the problem. If owners experience any
sort of unusual feedback from the accelerator pedal they should
call their dealer immediately for a diagnosis and repair. What if
my dealer can't or won't fix the problem? Toyota has told Cars.com
that dealers have been instructed to take vehicles on a
case-by-case basis, and if owners are concerned that their vehicle
wasn't properly treated by the dealer, they should call Toyota
Customer Service. Are all the vehicles in the recall prone to
unintended acceleration? Each car is equipped with the faulty
system, but the recall is the result of a wear issue, meaning it
takes a certain amount of use before problems arise. Toyota has not
given a time frame or mileage driven that owners can look for to
know if their car is at risk. The vehicles known to have the issue
vary in those regards, which is one reason it took so long to
diagnose the problem. If you just bought a new Toyota, it will
likely take time for a problem to occur, but, again, there is no
known mileage or time because climate and daily use can impact the
amount of wear. Are new cars with the faulty system still being
sold on dealer lots? No, Toyota announced it has stopped selling
all models included in the recall yesterday. Is Toyota still
building new models involved in the recall? Yes, but production
will halt on Feb. 1. Those vehicles assembled before then will not
go on sale. What cars are affected? The 2009-10 RAV4, 2009-10
Corolla, 2009-10 Matrix, 2005-10 Avalon, 2007-10 Camry (excluding
the hybrid), 2010 Highlander, 2007-10 Tundra and 2008-10 Sequoia.
When will more information be available about a fix? Developing a
solution may take some time, but more information about the process
will likely be announced in a few weeks. Toyota said they are
working "rapidly" to develop a fix. For more information and up to
the minute news about the Toyota recall, visit Cars.com's blog -
KickingTires About Cars.com Cars.com is the leading destination for
online car shoppers, offering credible, easy-to-understand
information from consumers and experts to help buyers formulate
opinions on what to buy, where to buy and how much to pay for a
car. With comprehensive pricing information, side-by-side
comparison tools, photo galleries, videos, unbiased editorial
content and a large selection of new- and used-car inventory,
Cars.com puts millions of car buyers in control of their shopping
process with the information they need to make confident buying
decisions. Launched in June 1998, Cars.com is a division of
Classified Ventures, LLC, which is owned by leading media
companies, including Belo (NYSE:BLC), Gannett Co., Inc. (NYSE:GCI),
The McClatchy Company (NYSE:MNI), Tribune Company and The
Washington Post Company (NYSE:WPO). DATASOURCE: Cars.com CONTACT:
Jackie Brennan, Associate Public Relations Manager,
+1-312-601-6229, or mobile, +1-219-577-6106, ; or Steve Nolan,
Public Relations Manager, +1-312-601-5163, or mobile,
+1-630-310-2468, , both of Cars.com Web Site: http://www.cars.com/
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