AFL AFLAC Inc

COLUMBUS, Ga., Sept. 6 /PRNewswire-FirstCall/ -- Aflac (NYSE:AFL) has created a special toll-free hotline established to provide priority customer service to its policyholders, sales agents and clients affected by Hurricane Katrina. The number is 1-800-849-2943 and will serve as a means for expediting information to callers who need immediate assistance regarding items such as claim processing. In addition to answering claim inquiries, Aflac call center representatives will assist callers with prompt updating of their mailing addresses to ensure faster payment delivery to claimants and sales associates who have been displaced by the natural disaster. Customer service representatives devoted to answering the special hotline will be available from 8 a.m. - 8 p.m. Eastern time. "Our thoughts are continually with everyone who has been impacted by Hurricane Katrina," said Dan Amos, Aflac chairman and chief executive officer. "We recognize the distress this event has caused in the lives of many of our customers, agents and clients. Aflac is committed to assisting these individuals by providing the highest level of customer service possible during their tremendous time of need." Last week, Aflac announced a 90-day grace period for premium payments due from its policyholders in counties proclaimed disaster areas by the Federal Emergency Management Agency (FEMA) due to the hurricane. Aflac is the number one provider of guaranteed-renewable insurance in the United States and Japan. Aflac's insurance products provide protection to more than 40 million people worldwide and pay cash benefits to policyholders unless they choose otherwise. Aflac's products are primarily sold at worksites in the United States. In Japan, Aflac is the largest life insurer in terms of individual insurance policies in force. In January 2005, Aflac was included in Fortune magazine's list of the "100 Best Companies to Work For in America" for the seventh consecutive year. In August 2005, Aflac was included in Fortune magazine's list of the "Top 50 Employers for Minorities." Aflac has also been included in Forbes magazine's Platinum 400 List of "America's Best Big Companies" for five consecutive years and in Fortune magazine's listing of "America's Most Admired Companies" for five consecutive years. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac, visit aflac.com. Media Contacts: Mechell Clark Aflac Incorporated (706) 243-8004 Laura Kane Aflac Incorporated (706) 596-3493 (Logo: http://www.newscom.com/cgi-bin/prnh/20041202/CLTH019LOGO) http://www.newscom.com/cgi-bin/prnh/20041202/CLTH019LOGO http://photoarchive.ap.org/ DATASOURCE: Aflac Incorporated CONTACT: Media, Mechell Clark, +1-706-243-8004, or , or Laura Kane, +1-706-596-3493, or , both of Aflac Incorporated Web site: http://www.aflac.com/

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