Aflac Establishes Toll-Free Hotline in Response to Hurricane Katrina Disaster
September 06 2005 - 2:24PM
PR Newswire (US)
COLUMBUS, Ga., Sept. 6 /PRNewswire-FirstCall/ -- Aflac (NYSE:AFL)
has created a special toll-free hotline established to provide
priority customer service to its policyholders, sales agents and
clients affected by Hurricane Katrina. The number is 1-800-849-2943
and will serve as a means for expediting information to callers who
need immediate assistance regarding items such as claim processing.
In addition to answering claim inquiries, Aflac call center
representatives will assist callers with prompt updating of their
mailing addresses to ensure faster payment delivery to claimants
and sales associates who have been displaced by the natural
disaster. Customer service representatives devoted to answering the
special hotline will be available from 8 a.m. - 8 p.m. Eastern
time. "Our thoughts are continually with everyone who has been
impacted by Hurricane Katrina," said Dan Amos, Aflac chairman and
chief executive officer. "We recognize the distress this event has
caused in the lives of many of our customers, agents and clients.
Aflac is committed to assisting these individuals by providing the
highest level of customer service possible during their tremendous
time of need." Last week, Aflac announced a 90-day grace period for
premium payments due from its policyholders in counties proclaimed
disaster areas by the Federal Emergency Management Agency (FEMA)
due to the hurricane. Aflac is the number one provider of
guaranteed-renewable insurance in the United States and Japan.
Aflac's insurance products provide protection to more than 40
million people worldwide and pay cash benefits to policyholders
unless they choose otherwise. Aflac's products are primarily sold
at worksites in the United States. In Japan, Aflac is the largest
life insurer in terms of individual insurance policies in force. In
January 2005, Aflac was included in Fortune magazine's list of the
"100 Best Companies to Work For in America" for the seventh
consecutive year. In August 2005, Aflac was included in Fortune
magazine's list of the "Top 50 Employers for Minorities." Aflac has
also been included in Forbes magazine's Platinum 400 List of
"America's Best Big Companies" for five consecutive years and in
Fortune magazine's listing of "America's Most Admired Companies"
for five consecutive years. Aflac Incorporated is a Fortune 500
company listed on the New York Stock Exchange under the symbol AFL.
To find out more about Aflac, visit aflac.com. Media Contacts:
Mechell Clark Aflac Incorporated (706) 243-8004 Laura Kane Aflac
Incorporated (706) 596-3493 (Logo:
http://www.newscom.com/cgi-bin/prnh/20041202/CLTH019LOGO)
http://www.newscom.com/cgi-bin/prnh/20041202/CLTH019LOGO
http://photoarchive.ap.org/ DATASOURCE: Aflac Incorporated CONTACT:
Media, Mechell Clark, +1-706-243-8004, or , or Laura Kane,
+1-706-596-3493, or , both of Aflac Incorporated Web site:
http://www.aflac.com/
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