Aetna Expands Help Throughout Mid-America for Members Affected by Floods
June 29 2011 - 1:08PM
Business Wire
Aetna (NYSE: AET) is assisting its members throughout the
flood-stricken areas of the U.S. get needed medications and care.
The company has adjusted its pharmacy benefit, expanded its
employee assistance program and extended the time to file appeals
to its members affected by flooding in Illinois, Indiana, Iowa,
Kansas, Missouri, Montana, Nebraska, North Dakota, and South
Dakota.
Aetna members and health care providers who need assistance may
reach Aetna at the following toll-free numbers:
- Aetna Member Services: Call the
number printed on your ID card.* If ID card is unavailable, call
1-800-443-AETNA (1-800-443-2386)
- Aetna Specialty Pharmacy Customer
Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Pharmacy Home Delivery
Customer Service: 1-866-612-3862 or 1-800-227-5720
- Aetna Employee Assistance Program:
1-888-AETNA-EAP (1-888-238-6232)
- Aetna Dental:
1-877-238-6200
- Provider Service Centers:
- Indemnity and PPO-based benefit
plans: 1-888-MD Aetna (1-888-632-3862)
- HMO benefit plans:
1-800-624-0756
*Replacement ID cards and access to a Personal Health Record
(PHR) can be accessed on Aetna Navigator™ found here:
http://www.aetna.com/index.htm
“Our thoughts are with all affected people in the region. We’re
saddened to see that more people have been impacted by the flooding
in mid-America,” said Aetna Chairman, CEO and President Mark T.
Bertolini. “We’re taking steps to help our members get the
medications and care they need. We know many are losing their homes
or have had to leave their homes.”
Aetna members in flood-affected areas may refill their
prescriptions early, if needed. Those members who use Aetna’s
mail-order pharmacy may receive a prescription at an alternate
delivery location or refill a prescription that may have been lost,
damaged or destroyed.
Aetna Behavioral Health is offering its Employee Assistance
Program resources to all Aetna members, regardless of whether or
not they are Aetna EAP customers, during this time of need. Aetna
members may contact Aetna’s EAP for telephonic consultation and
referrals, and for general information such as areas affected by
the flooding, shelters and government resources.
Aetna’s EAP professionals have experience dealing with traumatic
events and are available to help.
Affected members have additional time to submit claims and
coverage appeals. Members should inquire with Aetna if they believe
their ability to appeal has been hurt by these local conditions.
Health care providers are also being granted additional time.
Aetna will adjust its policies to comply with any additional
local, state or federal disaster executive orders or regulations
issued related to this flooding.
About Aetna
Aetna is one of the nation’s leading diversified health care
benefits companies, serving approximately 33.8 million people with
information and resources to help them make better informed
decisions about their health care. Aetna offers a broad range of
traditional, voluntary and consumer-directed health insurance
products and related services, including medical, pharmacy, dental,
behavioral health, group life and disability plans, and medical
management capabilities and health care management services for
Medicaid plans. Our customers include employer groups, individuals,
college students, part-time and hourly workers, health plans,
governmental units, government-sponsored plans, labor groups and
expatriates. For more information, see www.aetna.com.
Aetna (NYSE:AET)
Historical Stock Chart
From May 2024 to Jun 2024
Aetna (NYSE:AET)
Historical Stock Chart
From Jun 2023 to Jun 2024