Aetna Reminds Members Affected by North Carolina Severe Weather Where to Call for Help
May 02 2011 - 3:22PM
Business Wire
Aetna (NYSE: AET) is making it easier for members in North
Carolina who may be impacted by the recent storms to refill
prescriptions and access employee assistance and behavioral health
programs. Additionally, the company is offering affected customers
additional time to make premium payments and file claims or
appeals. Aetna is monitoring the situation carefully, and will
re-evaluate its medical and dental policies for members as
necessary to help them access care in the storm-impacted areas
throughout the state.
For Aetna members and providers who need assistance, they can
reach Aetna at the following toll-free numbers:
- Aetna Member Services: Call the
number printed on your ID card*. If ID card is unavailable, call
1-800-443-AETNA (1-800-443-2386)
- Aetna Specialty Pharmacy Customer
Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Pharmacy Home Delivery
Customer Service: 1-866-612-3862 or 1-800-227-5720
- Aetna Employee Assistance Program:
1-888-AETNA-EAP (1-888-238-6232)
- Aetna Dental:
1-877-238-6200
- Provider Service Centers:
- Indemnity and PPO-based benefits
plans: 1-888-MD Aetna (1-888-632-3862)
- HMO benefits plans:
1-800-624-0756
* Replacement ID cards and access to a Personal Health Record
(PHR) can be accessed on Aetna Navigator™ found here:
http://www.aetna.com/index.htm
“Our concern and sympathies go out to those people in North
Carolina affected by the recent storms,” said Aetna Chairman, CEO
and President Mark T. Bertolini. “Our focus is on helping our
members get the care they need, recognizing that many may have been
evacuated from their homes and may not be able to use their usual
pharmacies, physicians and hospitals. We are ready to offer
assistance.”
Aetna members in areas affected by the storms may refill their
prescriptions early, if needed, and those who use Aetna’s
mail-order pharmacy can receive a prescription at an alternate
delivery location or refill a prescription that may have been lost,
damaged or destroyed by flooding.
Aetna Behavioral Health is offering its Employee Assistance
Program resources to all Aetna plan sponsors, regardless of whether
or not they are Aetna EAP customers, during this time of need.
Aetna members can contact Aetna EAP 24/7 for telephonic
consultation, referrals or general information such as areas
affected by the flooding, shelters and government resources.
Aetna's EAP professionals have experience dealing with traumatic
events and are available to help. Consultation and other support
are available for plan sponsors as they welcome employees back to
work.
Affected customers have additional time, interest free, to make
payments that would have been due between April 16 and May 16 of
this year; those customers now have until May 31 to make those
payments. This additional time period also applies to these
customers for filing claims, submitting additional information
required for claim processing, and for level I and level II appeals
that are due during that time period. Health care providers are
similarly being granted the same additional time for deadlines
falling within that time period.
Impacted Aetna members can seek urgent or emergency care
anywhere, as needed. Aetna is monitoring the impact of the storms
on its network providers and working closely with its participating
network providers, and will make further modifications to its
policies as necessary to ensure members have access to care. Aetna
will also adjust its policies to comply with any additional local,
state or federal disaster executive orders or regulations issued
related to these catastrophic events.
Aetna urges its members that have been evacuated to update their
health information in a Personal Health Record (PHR) for themselves
and their family members. The information in the PHR is available
24-hours-a-day, seven-days-a-week, anywhere an Internet connection
is available – making it an important resource for those people who
have had to evacuate during an emergency, like a tornado. Aetna
members who have access to the PHR can print it out or share it
with their physician online.
About Aetna
Aetna is one of the nation’s leading diversified health care
benefits companies, serving approximately 33.8 million people with
information and resources to help them make better informed
decisions about their health care. Aetna offers a broad range of
traditional, voluntary and consumer-directed health insurance
products and related services, including medical, pharmacy, dental,
behavioral health, group life and disability plans, and medical
management capabilities and health care management services for
Medicaid plans. Our customers include employer groups, individuals,
college students, part-time and hourly workers, health plans,
governmental units, government-sponsored plans, labor groups and
expatriates. For more information, see www.aetna.com. To learn more
about Aetna’s innovative online tools, visit
www.aetnatools.com.
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