Aetna Members Now Have Access to Non-Urgent Care Consultations by Phone
February 23 2011 - 2:56PM
Business Wire
Have a sore throat and stuffy nose or maybe a sinus infection?
Can’t get in to see your primary care doctor? Aetna (NYSE: AET)
members in most fully-insured medical plans in Texas and Florida
now have the option of using a new service from Teladoc to access
non-urgent care over the phone.
“When a member’s primary care doctor is not available, a
telephone consultation from Teladoc’s local physicians may be a
good option for some members with minor illnesses. Members not only
have access to quality care from the comfort of their home or
office, but they also can avoid the time and expense of emergency
rooms,” said Robert Kropp, M.D., regional medical director for
Aetna.
Some of the conditions Teladoc doctors can address include:
- sinus problems
- bronchitis
- allergies
- sore throat and stuffy nose
- urinary tract infection
- respiratory infections
Aetna members can contact a participating Teladoc doctor by
calling 1-855-Teladoc (835-2362) or visiting www.Teladoc.com/Aetna.
A local Teladoc doctor will call the member usually within 20-30
minutes. The service is available 24 hours a day, seven days a
week. Members in Aetna’s Medicare Advantage or Medicaid benefits
plans are not currently eligible.
“We are proud to have been selected by Aetna, one of the most
progressive health plans in the nation, and look forward to
bringing its members a new level of convenience and access to
affordable, quality care,” says Jason Gorevic, CEO of Teladoc.
The cost of a Teladoc consultation is $38 or lower, depending on
the Aetna member’s specific plan. Copays, deductibles and
coinsurance apply. Teladoc consultations are a qualified expense
for HSA, FSA and HRA accounts.
A summary of each consultation is captured in an electronic
health record (EHR). The member can share the health record with
his or her primary care physician. Teladoc doctors can also refer
to it during future member visits to help diagnose, recommend
treatment and prescribe medications, when appropriate.
Teladoc is the nation’s first and largest provider of access to
telehealth consultations. Its nationwide network of licensed, board
certified primary care physicians serve more than 3 million
members. The company was founded in 2002 and is based in Dallas,
TX.
About Aetna
Aetna is one of the nation’s leading diversified health care
benefits companies, serving approximately 35.4 million people with
information and resources to help them make better informed
decisions about their health care. Aetna offers a broad range of
traditional, voluntary and consumer-directed health insurance
products and related services, including medical, pharmacy, dental,
behavioral health, group life and disability plans, and medical
management capabilities and health care management services for
Medicaid plans. Our customers include employer groups, individuals,
college students, part-time and hourly workers, health plans,
governmental units, government-sponsored plans, labor groups and
expatriates. For more information, see www.aetna.com. To learn more
about Aetna's innovative online tools, visit
www.aetnatools.com.
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