Comverse Announces Availability of Comverse Share Social Media Enabler Offering
February 20 2013 - 8:00AM
Comverse (Nasdaq:CNSI), the global leader in telecom business
enablement through service innovation and smart monetization
provided by a rich portfolio of BSS, Mobile Internet, Value Added
Services, IP Communications and Professional Services, today
announced availability of the
Comverse®
Share™ solution, a cloud-based offering that
enables a communication service provider (CSP) to connect its BSS
(Business Support System) ecosystem and social presence, bringing a
more relevant, personalized interaction channel to its subscriber
base.
The feature-rich Comverse Share solution puts the CSP where its
subscribers are – and goes a step beyond to link both BSS and
social data to provide a highly personalized online user
experience. In doing so, the Comverse Share solution creates a
win-win for CSPs and their consumer customers. Consumers have the
option of a new communication channel with their provider, with
more personalized interactions. CSPs increase relevance with their
subscriber base and also net potential operational cost
savings.
The Comverse Share solution can connect with any BSS ecosystem,
and of course is also available as an option with Comverse's BSS
solutions.
"A social media strategy is necessary – not optional, and CIOs
will assert a greater role in application selection," according to
Gartner. "Social for CRM benefits the business by fostering
engagement, participation, and interactions among customers, and
among employees, prospects and partners." Gartner believes
that "Social for Customer Service and Support will be the most
innovative area of focus for service organizations during the next
five years1."
With the Comverse Share solution, CSPs can give their customers
an 'opt in' service that lets them use social media to monitor
their telecom usage and spending at a glance, and also provides
benefit from a new approach to customer support: a social
communication channel integrated with CRM that offers friendly,
fast new support options, such as chat. CSPs can also expand the
Comverse Share solution to allow their customers to enjoy full
online access to telecom VAS services such as visual voicemail and
SMS messages.
"Comverse Share is another example of how Comverse innovation
brings value by enabling an enhanced customer experience," notes
Gabriel Matsliach, Senior Vice President, Chief Marketing and
Product Officer at Comverse. "Previews with CSPs globally have been
very positive and their feedback around how they wanted to advance
their social capabilities towards more personalization and
interaction guided us as we finalized our offer."
Learn more about Comverse Share and Expanding Your Connected
Horizons. Contact us for information about Comverse's
presentations, demos, special cocktail event and more at Mobile
World Congress 2013 – and to schedule a meeting with us there.
1 The Concise Social for CRM Vendor Guide, January 4, 2013, by
Gartner Analysts Michael Maoz, Jenny Sussin, Ed Thompson. For more
information, contact http://www.gartner.com.
About Comverse
Comverse is the world's leading provider of telecom business
enablement solutions that support service innovation and smart
monetization through a rich portfolio of BSS, Mobile Internet,
Value Added Services, IP Communications and Professional Services.
Comverse's extensive customer base spans more than 125 countries
and covers over 450 communication service providers serving more
than two billion subscribers. The company's innovative product
portfolio enables communication service providers to unleash the
value of the network for their customers by making their networks
smarter. Comverse's solutions are available in a variety of
delivery models, including on-site, cloud, hosted and managed
services. Comverse is ranked number 55 in PwC's Global 100 Software
Leaders list. For more information, visit www.comverse.com
The Comverse Inc. logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=13267
Statements included or incorporated by reference in this press
release may contain "forward-looking statements." There can be no
assurance that any forward-looking statements will be achieved, and
actual results could differ materially from forecasts and
estimates. Important factors that could affect the company include
the risks described in the section entitled "Forward-Looking
Statements" Item 1A, "Risk Factors" and elsewhere in the company's
Registration Statement on Form 10 filed with the SEC on October 10,
2012 or in subsequently filed periodic, current or other reports.
The company undertakes no commitment to update or revise
forward-looking statements except as required by law.
CONTACT: Paul D. Baker
Comverse, Inc.
paul.baker@comverse.com
(212) 739-1060
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