WITS Witness Systems (MM)

Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that a regional healthcare provider has implemented its Impact 360� Workforce Optimization solution. The organization joins other prominent companies in the healthcare market that already use Witness Systems� software for regulatory compliance, quality assurance, workforce management, training and performance management purposes including Kaiser Foundation Health Plan of Georgia, Keystone Mercy Health Plan, Liberty Health, Maximus, Inc., Philips Medical Systems, Tenet Healthcare Corporation and Tufts Health Plan. Recognized as a proven leader in delivering managed care for the public sector, the regional healthcare provider offers a wide range of healthcare services. During the selection process, a key deciding factor was Impact 360�s unified software platform, which draws on a single source for support, service and maintenance � thereby lowering total cost of ownership. According to industry experts, healthcare providers in today�s competitive and highly regulated market are maintaining an emphasis on capturing the complete customer view including demographics, preferences and interaction data. Historically, organizations have focused on implementing reporting tools to gain this type of information. While this approach does provide optimal efficiency, it does not include the benefits associated with adding a mix of quality monitoring/full-time recording and analytics solutions into the organization�s overall customer service strategy. In doing so, healthcare providers are better equipped to optimize relationships on a more constant basis. In deploying a true workforce optimization solution � quality monitoring, workforce management, eLearning and performance management � the organization immediately saw Impact 360�s deep business integrations across these functions as a core asset. With Impact 360 as the foundation to how it approaches service delivery and optimizes its workforce, the healthcare provider is executing on its focus around delivering high-caliber customer experiences, balancing operating costs and growing top-line revenue, while collecting, reporting and acting upon valuable customer feedback and process enhancements to continually improve operations. The solution also supports its responsibility and commitment to delivering factual, consistent, timely and quality healthcare services. About Impact 360 Impact 360 is the market�s most complete workforce optimization solution, unifying software and services for quality monitoring, compliance/full-time recording, workforce management, performance management and eLearning under a framework that provides a single user interface and centralized administration and reporting. Operating in traditional, IP and mixed telephony environments, it maximizes the information flow within enterprises, businesses, call centers and back-office operations � providing deep insight into workforce performance, customer interactions and service processes, while driving cost savings, strategic decision-making and competitive advantage. Impact 360 enhances the customer experience by providing visibility into a company�s entire customer service lifecycle � from planning and establishing goals, to scheduling and deploying the appropriate staff; from measuring and recording their performance, to using that information to investigate and analyze results; and from changing business processes and goals based on this analysis, to honing employee skills to meet those goals. About Witness Systems Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company�s Impact 360� solution features quality monitoring, compliance and IP recording, workforce management, performance management, eLearning and customer feedback. Deployed in contact centers � as well as the remote, branch and back offices of global organizations � the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "will," "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions and statements about present trends and conditions that may extend into the future. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include the company's ability to compete successfully in the future; the risks associated with new product introductions and customer acceptance of those products; fluctuations and changes in customer demand and preferences; the rapid technological change characteristic of the company's markets; the company's ability to manage its growth; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; strategy and execution risks relating to acquisitions and investments; the timing of orders; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency exchange rates; the successful completion of the acquisition by Verint Systems Inc.; the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2006 as filed with the Securities and Exchange Commission. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.