PKSI Primus Knowledge Solutions (MM)

Primus Shareholders Approve Merger With Art Technology Group SEATTLE, Oct. 22 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions, Inc. (NASDAQ:PKSI) today announced that Primus' proposed merger with Art Technology Group, Inc. was approved by Primus shareholders at a special meeting held today. Over 99.9% of the votes cast approved of the merger. The votes cast represent 67.7% of the 23.9 million shares eligible to vote on the merger. The closing of the merger remains subject to the satisfaction of certain closing conditions specified in the Agreement and Plan of Merger relating to the transaction, including approval by the shareholders of Art Technology Group. A copy of the merger agreement is contained in the Proxy Statement relating to the transaction on file with the SEC, which may be viewed at http://www.sec.gov/. About Primus Primus Knowledge Solutions develops award-winning software that enables companies to provide a superior customer experience via contact centers, help desks, Web self-service, and electronic communication channels. Primus technology powers every interaction with knowledge to increase customer satisfaction and reduce operational costs. Primus continues to receive industry accolades for its robust product suite. Primus was recognized for its trend-setting products and named one of the "100 Companies that Matter in Knowledge Management" by KMWorld magazine, and received the CRM Excellence Award from the editors of Customer Interaction Solutions magazine, and in 2004 received the STAR Award for "Best Support Technology Vendor" from the Service & Support Professionals Association (SSPA). Global organizations such as 3Com, Allied Irish Bank, The Boeing Company, CompuCom, Eastman Kodak Co., EMC, Ericsson, Inc., Fujitsu Limited, Inc., IBM, HSBC, Orange, Motorola and T-Mobile rely on Primus technology to enhance their customer service and support initiatives. Visit http://www.primus.com/ for more information. NOTE: Primus and Primus Knowledge Solutions are registered trademarks of Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners. For more information, contact: Primus Investor Relations 206-834-8341 DATASOURCE: Primus Knowledge Solutions, Inc. CONTACT: Primus Investor Relations, +1-206-834-8341, or Web site: http://www.primus.com/

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