Primus CEO Michael Brochu Honored by Alma Mater as an 'Distinguished Alumni'
September 21 2004 - 7:00AM
PR Newswire (US)
Primus CEO Michael Brochu Honored by Alma Mater as an
'Distinguished Alumni' SEATTLE, Sept. 21 /PRNewswire-FirstCall/ --
Primus Knowledge Solutions (NASDAQ:PKSI) today announced that
Michael Brochu, president, CEO, and chairman of the board of
Primus, has been recognized by his alma mater, The University of
Texas at El Paso (UTEP) in conjunction with its 90th Anniversary
Celebration, as one of its distinguished alumni. Each year, UTEP
recognizes notable graduates from each of its six colleges.
Recipients receive the coveted "Golden Nugget" which exemplifies
the quality of the university through the accomplishments of its
graduates. Brochu will be honored by the College of Business
Administration on October 15 as part of UTEP's homecoming
celebration. Brochu graduated from UTEP in 1974 with a degree in
finance and accounting. He has more than 30 years of experience in
driving growth in emerging and established markets for companies
including Primus, Sierra On-Line, and Burlington Environmental Inc.
Brochu joined Primus in 1997 and currently serves on the boards of
the WSA, several public and private technology companies, and sits
on the advisory boards for two venture capital firms. About Primus
Knowledge Solutions, Inc. Primus Knowledge Solutions develops
award-winning software that enables companies to provide a superior
customer experience via contact centers, help desks, Web
self-service, and electronic communication channels. Primus
technology powers every interaction with knowledge to increase
customer satisfaction and reduce operational costs. The company
continues to receive industry accolades for its robust product
platform, including a 2004 CRM Excellence Award and 2004 Users
Choice Award for Primus(R) KnowledgeCenter, and "Strong Positive"
ratings from Gartner, the leading provider of research and analysis
on global IT, in both the Web Self-Service Gartner MarketScope for
1H04 and the ERMS Gartner MarketScope for 1H04. In 2003, Primus
received the STAR Award for "Best Support Technology Vendor" from
the Service & Support Professionals Association (SSPA), was
recognized for its trend-setting products and named one of the "100
Companies that Matter in Knowledge Management" by KMWorld magazine,
and received the CRM Excellence Award from the editors of Customer
Interaction Solutions magazine. Global organizations such as Allied
Irish Bank, The Boeing Company, CompuCom, EMC, Ericsson, Inc.,
Fujitsu Limited, Inc., IBM, HSBC, Orange, Motorola, 3Com, and
T-Mobile rely on Primus technology to enhance their customer
service and support initiatives. Visit http://www.primus.com/ for
more information. NOTE: Primus, Primus Knowledge Solutions, Primus
Answer Engine, Primus eServer, Primus eSupport and Primus eServer
iView are registered trademarks or service marks of Primus
Knowledge Solutions, Inc. Other products and company names
mentioned in this press release may be the trademarks of their
respective owners. Any statements, expectations and assumptions
contained in this press release that do not describe historical
facts, such as statements about the integration, performance, use,
and deployment of Primus products and the anticipated results
constitute forward-looking statements within the meaning of the
Private Securities Litigation Reform Act of 1995. There is no
guarantee that these results will actually occur. Any
forward-looking statements contained in this release are based on
current expectations, are not guarantees of future performance, and
are subject to a number of risks and uncertainties. Factors that
could cause actual results to differ materially from current
expectations include the following: difficulties encountered in the
integration, deployment, or implementation of the Primus products
and customer's systems; failure in the customer's widespread
adoption and use of the Primus products; quality of the customer's
database of solutions; fluctuations in customer demand; use of the
Web as a delivery vehicle for customer support or eCRM solutions;
risk resulting from new product introductions and customer
acceptance of new products; rapid technological change; the risks
associated with competition and the rapid consolidation of
competitors; continued growth in the use of the Internet; the
ability of Primus to manage its growth and integration efforts and
the ability of Primus to compete successfully in the future, as
well as other risks identified in Primus' Securities and Exchange
Commission filings, including but not limited to those appearing
under the caption "Factors Affecting our Future Operating Results"
in Primus' Report on 10-K filed in March of 2004 and 2004 Reports
on Form 10-Q . The extent of return on investment of Primus
products is specific to our customer's experience. CONTACT: Kristin
Treat | direct: 206.834.8325 | mobile: 206.954.8790 email:
DATASOURCE: Primus Knowledge Solutions CONTACT: Kristin Treat of
Primus Knowledge Solutions, +1-206-834-8325, or mobile,
+1-206-954-8790, or Web site: http://www.primus.com/
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