WOBURN, MA , developer of the breakthrough On-Demand eCommerce
Platform, today announced that PFSweb, Inc. (NASDAQ: PFSW), a
leading business process outsourcing firm specializing in
multi-channel commerce and high-touch customer experience delivery,
will embed the Demandware eCommerce Platform within its new,
next-generation end-to-end ecommerce solution. Under this
agreement, PFSweb will integrate and deliver the Demandware
eCommerce Platform along with its services for order management,
fulfillment, customer service, and emarketing, to offer a single
unified solution for outsourced end-to-end ecommerce operations.
Complete details on the PFSweb solution can be found at
www.pfsweb.com.
PFSweb customers can now begin to migrate to this new end-to-end
solution. Roots, Canada's leading athletic lifestyle brand, has
worked with PFSweb through the launch of both its U.S. and Canadian
online retail businesses. Roots.com, an Internet Retailer Top 500
site, is expected to migrate to Demandware within the second
quarter of 2008.
"By selecting the combined PFSweb and Demandware solution, we
feel we have positioned Roots.com to serve our current and future
customers with the best possible online experience. This end-to-end
solution will allow us to offer an innovative, tightly integrated
multi-channel experience that encourages cross shopping and is
completely representative of the Roots experience," said James
Connell, Director of E-Commerce, Digital Marketing and New Media
for Roots. "By engaging the combined efforts of PFSweb and
Demandware, we will be able to focus on our core competency of
operating our store, while benefiting from expertise of both
organizations for IT and logistics."
After a thorough evaluation of ecommerce alternatives, including
commercially available licensed applications and home-grown
solutions, PFSweb chose to partner with Demandware for the clear
operational advantages of its on-demand delivery model and its
industry-leading ecommerce merchandising capabilities.
"Demandware provides us with a true competitive advantage," said
Mike Willoughby, President of PFSweb's Services Division.
"Outsourcing should not force merchants to surrender brand and site
control. By integrating Demandware's industry-leading ecommerce
platform with PFSweb's market-leading fulfillment and customer care
solutions, we are delivering a very unique end-to-end ecommerce
outsourced solution that combines in-house site control with
outsourced execution, comprised of best-of-breed components."
"The opportunity for a comprehensive technology and BPO product
is significant," said Rob Garf, Vice President and General Manager,
Retail Strategies, in the February 2008 AMR Research Article,
"PFSweb + Demandware." "Some 69% of retailers will replace their
current e-commerce platform (for order capture, catalog and content
management, pricing and promotion management, and order inquiry) by
the end of 2008, a recent AMR Research study shows."
PFSweb selected Demandware based on a number of differentiating
capabilities, including:
-- In-house merchandising control, outsourced business processes:
Recognizing market frustration with the limited merchandising and site
control provided by legacy outsourcing vendors, PFSweb required a solution
that enables its clients to retain full control over site merchandising and
the consumer experience. With Demandware, PFSweb clients have the option to
fully control promotions, catalog, pricing and customer site experiences,
while benefiting from PFSweb's robust support for fulfillment and customer
care.
-- Focus on ecommerce, not infrastructure: By embedding Demandware's on-
demand ecommerce platform, PFSweb and its clients are relieved of the
technical burdens and risk of managing the hardware, database, network and
on-going maintenance required to run a best-in-class ecommerce application.
This burden has led directly to the pitfalls of legacy outsourcing
solutions, such as inflexible technologies and business processes, high
service costs, and difficulty keeping sites current with the latest
ecommerce innovations.
-- Fast launch of new global businesses: A global provider, PFSweb serves
customers that are expanding into international markets. PFSweb clients can
leverage Demandware's multi-site, multi-brand and multi-currency
capabilities to launch and drive new global brands quickly.
-- Simplified access to ecommerce innovation: Because ecommerce is
constantly evolving, outsourced providers must keep their clients at the
forefront of innovation. By selecting Demandware, PFSweb clients can
receive free automatic upgrades quarterly, enabling them to continually
implement ecommerce best practices.
-- Integration across customer touch points: As a provider of outsourced
contact centers and a leader in high-touch customer care, PFSweb required
that its ecommerce platform enable a seamless customer experience between
the site and contact center. With Demandware, PFSweb can fully integrate
pricing, promotions, product content and session behavior to the contact
center, for better customer service and higher conversion.
"Time after time, customers are asking for a new end-to-end
ecommerce solution, one that provides them with the freedom and
flexibility to control their brands and customer site experiences,
while enjoying the benefits of end-to-end process outsourcing,"
said Stephan Schambach, Chairman and Founder, Demandware. "With
PFSweb, the market now has a best-in-class solution -- full control
over the ecommerce storefront, with the backing of a leading
end-to-end provider."
About Demandware, Inc.
Demandware drives the success of high-growth brands with its
breakthrough On-Demand eCommerce Platform that empowers
merchandising and marketing talent with total control over the
shopping experience and continuous competitive differentiation.
Leading brands such as Bare Escentuals, House of Fraser, Playmobil,
Sally Beauty Supply and Timberland leverage Demandware's
best-in-class eCommerce functionality and automatic upgrades to
help achieve higher conversion rates, increase average order size,
and improve customer retention. Demandware is the only on-demand
eCommerce solution that enables the rapid rollout of new sites,
provides ubiquitous access to business and technical users, and is
backed by a patented grid computing architecture that delivers
capacity as needed for performance and reliability that exceeds
industry standards. For more information about Demandware, visit
www.demandware.com, call 888-553-9216 or email
info@demandware.com.
About PFSweb Inc.
PFSweb develops and deploys integrated business infrastructure
solutions and fulfilment services for Fortune 1000, Global 2000 and
brand name companies, including third party logistics, call center
support and e-commerce services. The company serves a multitude of
industries and company types, including such clients as LEGO,
Riverbed, Fathead, CHiA'SSO, MARS Drinks North America (formerly
FLAVIA� Beverage Systems), Hewlett-Packard, International Business
Machines, Hawker Beechcraft Corp. (formerly Raytheon Aircraft
Company), Rene Furterer USA, Roots Canada Ltd. and Xerox.
Through its wholly owned eCOST.com subsidiary, PFSweb also
serves as a leading multi-category online discount retailer of
high-quality new, "close-out" and manufacturer recertified
brand-name technology and consumer electronics for consumers and
small to medium size business buyers. The eCOST.com brand markets
approximately 110,000 different products from leading manufacturers
such as Sony, JVC, Canon, Hewlett-Packard, Denon, Onkyo, Garmin,
Panasonic, Toshiba and Microsoft primarily over the Internet and
through direct marketing. To find out more about PFSweb, Inc.
(NASDAQ: PFSW), visit the company's websites at
http://www.pfsweb.com and http://www.ecost.com.
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Contact: Gretchen Mather 617-877-7273 pr@demandware.com
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