WALTHAM, Mass., June 23 /PRNewswire-FirstCall/ -- Novell today
announced Synovus Financial (Synovus), a $33-billion dollar, multi-chartered financial
services holding company, chose Novell solutions to automate user
management for more than 6,700 identities, cutting associated IT
costs by 80 percent, and reducing password-related helpdesk calls
by 40 percent. The results have enabled Synovus to demonstrate
compliance mandates like Sarbanes-Oxley and Gramm-Leach-Bliley,
reduce risk, lower costs while also making it easier and more
secure for its employees to have access to the applications needed
to deliver outstanding customer service.
Synovus provides commercial and retail banking, as well as
investment services, to customers through 30 banks, 330 offices,
and 467 ATMs in Georgia,
Alabama, South Carolina, Florida and Tennessee. As a highly regulated institution,
Synovus sought to tighten access and security controls to satisfy
bank regulators and third-party auditors, while driving down
escalating support costs. To do this, Synovus deployed Novell
Identity Manager and Novell SecureLogin.
The company wanted to ease operability for its employees in
order to create a more efficient front-line experience while also
ensuring the integrity of identity management workflows. "We
have a dynamic workforce. When a teller moves from one branch to
another, for example, we needed a way to tie their credentials to
their role so they could quickly get up and running," said
Steven Jones, Director of
Operational Risk, Synovus Financial. "We liked that we could
leverage eDirectory services for the provisioning of third-party
banking applications. Now we've automated the entire user
provisioning and deprovisioning processes, which now occur in near
real time. So, when a user changes roles or moves from one location
to another, all of their access rights are updated
automatically."
To enforce strong password management and reduce helpdesk calls,
Synovus used Novell SecureLogin to provide enterprise single
sign-on capabilities. This reduced 70-80 percent of IT helpdesk
issues while bringing tighter security across the enterprise.
Using Novell Identity Manager to automate user provisioning and
deprovisioning, the company can now synchronize and manage more
than 6,700 identities across its HR system, FIS deposit and loan
origination system, homegrown banking applications, multiple
directories, Novell GroupWise, as well as its corporate intranet
and training software.
"The evolving regulatory environment has introduced
unprecedented complexity in the world of identity and access
management," said Jay Roxe, director
of solution marketing, Identity and Security, Novell. "By using
Novell's integrated solutions to effectively manage user identities
and access, Synovus now has a framework to maintain security and
control access while vastly reducing its total cost of
ownership."
About Novell
Novell, Inc. (Nasdaq: NOVL), a leader in Intelligent Workload
Management, helps organizations securely deliver and manage
computing services across physical, virtual and cloud computing
environments. We help customers reduce the cost, complexity,
and risk associated with their IT systems through our solutions for
identity and security, systems management, collaboration and Linux
based operating platforms. With our infrastructure software and
ecosystem of partnerships, Novell integrates mixed IT environments,
allowing people and technology to work as one. For more
information, visit www.novell.com.
SOURCE Novell, Inc.