Alabama Department of Revenue Services Now Available by Appointment Via NIC’s TeleGov
December 10 2020 - 9:00AM
Business Wire
The Alabama Department of Revenue will now be accepting online
appointments for a variety of services through TeleGov, a new
online scheduling tool built through a collaboration with NIC Inc.
and Microsoft. The appointment scheduling system, built in
partnership with NIC Alabama, allows the Department of Revenue to
continue to offer critical services to Alabama citizens while
complying with state health and safety measures.
Alabamans can schedule appointments for the Motor Vehicle,
Income Tax, Sales and Use Tax, Collection Services and Business and
License state divisions at telegov.egov.com/revenueTaxCenters.
Citizens can conveniently make appointments for services like
making payments, tax return assistance, audit appointments,
registering for tax ID, IRP renewals and services, title
appointments and government tags among others.
“As the department adapted to new realities in light of the
coronavirus pandemic, it became clear that we needed to offer
taxpayers more ways to safely contact and work with us to answer
their questions and resolve their issues,” said a spokesperson for
the Alabama Department of Revenue. “The online appointment
scheduling system is a way for taxpayers to choose a time and
location convenient for them and to receive necessary information
before an appointment to save time. It also allows the department
to proactively contact taxpayers, using provided information, to
address issues that can be dealt with over the phone, saving
taxpayers an unnecessary trip. The online appointment scheduling
system is and will continue to be a valuable tool to ensure that we
are accessible to the taxpaying public.”
The program includes components to reduce customer wait time,
such as the option to upload required documents ahead of the
scheduled appointment. It can also be accessed on the go from all
device types and is fully responsive to ensure a positive customer
experience.
“NIC Alabama is proud to have helped our partner deliver this
service to Alabama citizens in a time where contactless government
is more crucial than ever,” said Marla Vickers, NIC Alabama General
Manager. “The online appointment scheduling system provides
flexibility and convenience to citizens interacting with their
government which directly aligns with NIC’s mission to make
government interactions more accessible through technology.”
In this launch phase, appointments are being scheduled at three
office locations and will be implemented in a phased approach at
the remaining 10 locations. TeleGov reduces taxpayer wait time and
expedites office visits while offering taxpayers the ability to
schedule and reschedule appointments 24/7 without account
requirements.
The TeleGov online scheduling tool is available in states across
the country, including Mississippi where it was implemented as part
of the State’s “Skip the Line” program for the Department of Public
Safety. Since its launch, more than 64,000 appointments have been
scheduled using the platform with over 76% using a mobile
device.
About NIC Alabama
NIC Alabama is the official digital government solutions
provider for the state of Alabama. The company builds and manages
interactive government services on behalf of the state and is a
wholly owned subsidiary of firm NIC (NASDAQ: EGOV).
About NIC
NIC (Nasdaq: EGOV) is a leading digital government solutions and
payments company, serving more than 7,000 federal, state and local
government agencies across the nation. With headquarters in Olathe,
Kan., NIC partners with the majority of U.S. states to deliver
user-friendly digital services that make it easier and more
efficient to interact with government – providing valuable
conveniences such as applying for unemployment insurance,
submitting business filings, renewing licenses, accessing
information and making secure payments without visiting a
government office. In the COVID-19 era and beyond, NIC helps
government agencies rapidly deliver digital solutions to provide
essential services to citizens and businesses alike. Having served
the public sector for nearly 30 years, NIC continues to evolve with
its federal, state and local government partners to deliver
innovative and cost-effective digital government to constituents.
Learn more at www.egov.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20201210005115/en/
Marla Vickers | NIC Alabama General Manager (866) 353-EGOV |
Marla.Vickers@egov.com
Kara Cowie | NIC Inc. Director of Corporate Communications
816-813-2350 | Kara.Cowie@egov.com
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