State of South Carolina Places in Top 5 of Government Experience Awards
October 05 2020 - 8:00AM
Business Wire
State recognized for two new chatbots and
COVID-19 response website
The Center for Digital Government awarded the State of South
Carolina fifth place in the overall state category of the 2020
Government Experience Awards.
South Carolina, which partners with digital government solutions
firm NIC South Carolina, located in Columbia, was honored for
recent improvements to the sc.gov digital government platform,
introducing the state’s first chatbot, Caroline, and launching
accelerateSC, a one-stop COVID-19 recovery tool with its own
chatbot, Axel.
Accessible from SC.gov and on citizens' mobile devices, Caroline
assists users in finding a variety of information instantly,
ranging from renewing a license, paying a traffic ticket or
contacting their legislature. Since her debut in January 2020,
Caroline has helped multiple concurrent users at once and answered
over 17,000 questions.
The accelerateSC website was developed at the request of South
Carolina Governor Henry McMaster in collaboration with the
Department of Administration to quickly direct people to trending
topics and information related to the State's COVID-19 response and
revitalization efforts. A chatbot named Axel was added to the
website in June 2020. Axel has 136 questions and answers. Since
launch, Axel has had 1,147 conversations with 3,572 questions
answered.
“We are so proud of our longtime partners in the state of South
Carolina for this exciting and well-deserved achievement,” said
Corinne Holland, General Manager of NIC South Carolina. “The two
chatbots, Caroline and Axel, and our COVID-19 solution,
accelerateSC, are incredible digital tools. We look forward to
partnering with South Carolina to continue developing innovative
solutions connecting citizens and businesses to the governments
that serve them.”
The Government Experience Awards recognize the achievements and
best practices of states, cities and counties that excel at
creating useful online government services and applications. The
Center for Digital Government is a national research and advisory
institute on information technology policies and sets the standard
for measuring best practices in state and local government.
NIC South Carolina
NIC South Carolina is a public-private partnership with the
state of South Carolina and is part of digital government firm
NIC's family of companies. Columbia-based NIC South Carolina has
been working with the state on digital government solutions since
2005.
About NIC Inc.
NIC (Nasdaq: EGOV) is a leading digital government solutions and
payments company, serving more than 7,000 federal, state and local
government agencies across the nation. With headquarters in Olathe,
Kan., NIC partners with the majority of U.S. states to deliver
user-friendly digital services that make it easier and more
efficient to interact with government – providing valuable
conveniences like applying for unemployment insurance, submitting
business filings, renewing licenses, accessing information and
making secure payments without visiting a government office. In the
COVID-19 era and beyond, NIC helps government agencies rapidly
deliver digital solutions to provide essential services to citizens
and businesses alike. Having served the public sector for nearly 30
years, NIC continues to evolve with its federal, state and local
government partners to deliver innovative and cost-effective
digital government to constituents. Learn more at www.egov.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20201005005110/en/
For more information, please contact: Kara Cowie | NIC Inc
Director of Corporate Communications 816-813-2350 |
Kara.Cowie@egov.com
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