NIC State Partners Receive Government Experience Awards from the Center for Digital Government
September 25 2020 - 12:10PM
Business Wire
State of Mississippi places 1st, followed by
Utah, Maryland, Vermont and South Carolina
NIC Inc.’s state partners won several 2020 Overall State
Government Experience awards from the Center for Digital
Government, with the State of Mississippi receiving first
place.
The Government Experience Awards recognize the achievements and
best practices of states, cities and counties that excel at
creating useful online government services and applications. The
Center for Digital Government is a national research and advisory
institute on information technology policies and sets the standard
for measuring best practices in state and local government.
In addition to Mississippi, NIC partner state Utah placed
second, with NIC partners Maryland, Vermont and South Carolina
rounding out the top five. NIC partner states Louisiana, Maine,
Michigan and West Virginia were also finalists in the State
Government Experience category.
“We are very proud of our state partners for being recognized by
the Center for Digital Government for their industry-leading
innovation,” said Harry Herington, NIC CEO and Chairman of the
Board. “These awards demonstrate how our state partners provide
essential government services to citizens and businesses, safely
and securely.”
For Mississippi, this is the first time taking the coveted top
spot but the sixth consecutive year placing in the top five.
Mississippi’s official state website, ms.gov, offers an easy,
convenient way for Mississippians to access more than 300 online
services. MISSI, the state’s award-winning digital government
chatbot, was enhanced in 2020 and made a cornerstone of the design
experience making finding services and assistance easier than ever.
As the first state in the nation to offer a state government
chatbot, MISSI, now supports 400 types of interactions to support
users seeking information quickly. In fiscal year 2020,
Mississippi’s government websites and applications served over 7.3
million site visitors and securely processed over 1.1 million
digital government transactions – a 32% digital adoption increase
over 2019.
“We have worked side-by-side with our partners in the State of
Mississippi to continue enhancing and expanding digital government
services for citizens and businesses,” said Dana Wilson, General
Manager of NIC Mississippi. “We congratulate them today as they
were recognized with the Center for Digital Government’s highest
honor.”
About NIC Inc.
NIC (Nasdaq: EGOV) is a leading digital government solutions and
payments company, serving more than 7,000 federal, state and local
government agencies across the nation. With headquarters in Olathe,
Kan., NIC partners with the majority of U.S. states to deliver
user-friendly digital services that make it easier and more
efficient to interact with government – providing valuable
conveniences like applying for unemployment insurance, submitting
business filings, renewing licenses, accessing information and
making secure payments without visiting a government office. In the
COVID-19 era and beyond, NIC helps government agencies rapidly
deliver digital solutions to provide essential services to citizens
and businesses alike. Having served the public sector for nearly 30
years, NIC continues to evolve with its federal, state and local
government partners to deliver innovative and cost-effective
digital government to constituents. Learn more at www.egov.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200925005419/en/
Kara Cowie | NIC Inc. Director of Corporate Communications
816-813-2350 | Kara.Cowie@egov.com
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