State of Utah Takes Home Second Place in 2020 Government Experience Awards
September 25 2020 - 9:00AM
Business Wire
State recognized for innovative Utah.gov
features and official chatbot
The Center for Digital Government awarded the State of Utah
second place in the 2020 Overall State Government Experience
awards.
Utah, which partners with digital government solutions firm NIC
Utah, located in Salt Lake City, was honored for innovations to
Utah.gov, the State’s official chatbot, Porter, and technological
responses to the COVID-19 pandemic.
“I am excited the Center for Digital Government has recognized
the hard work we’ve put into the overall user experience for the
people of Utah,” said Mike Hussey, State Chief Information Officer.
"This consistent recognition confirms that we are on the right
track in making sure we are designing innovative digital government
services that meet the needs of our citizens.”
The award marks the State of Utah’s eighth appearance in the top
five in the last decade and gives the State a total of five first
place finishes, six second place finishes and two third place
finishes since 2001.
Utah’s official state website, Utah.gov, offers an easy,
convenient way for Utahns to access more than 30 million pages.
Nearly 1,500 online services are housed on Utah.gov including a
business portal, a central dashboard for all business transactions
with the state, and a citizen portal. These services are designed
to work together to simplify citizen interactions with state
agencies. Utah.gov also features a search bar to help visitors
locate the information they need quickly and easily.
Thanks to citizen feedback, Utah.gov and its services improve on
an incremental basis, growing steadily 5% to 10% each year.
Throughout the first six months of 2020, services on Utah.gov grew
by more than 25%, a significant increase to meet the demands and
needs of citizens and business during the onset of the COVID-19
pandemic.
Porter, Utah’s official chatbot, was created to help address
citizens pandemic needs. Porter is an automated text support tool
found on Utah.gov that helps with routine COVID-19 support
questions and allows customer service agents to help with more
complex questions. Following Porter’s success with COVID-19
response, additional capabilities for driver-related services was
implemented and enterprise support features are currently in
development.
“The entire NIC Utah team is proud of our state partner for this
award,” said Brett Stott, General Manager of NIC Utah. “We know
there is a lot of hard work that made this possible. We
congratulate them today as they deservedly walk away with this
significant honor from the Center for Digital Government.”
The Government Experience Awards recognize the achievements and
best practices of states, cities and counties that excel at
creating useful online government services and applications. The
Center for Digital Government is a national research and advisory
institute on information technology policies and sets the standard
for measuring best practices in state and local government.
About NIC Inc.
NIC (Nasdaq: EGOV) is a leading digital government solutions and
payments company, serving more than 7,000 federal, state and local
government agencies across the nation. With headquarters in Olathe,
Kan., NIC partners with the majority of U.S. states to deliver
user-friendly digital services that make it easier and more
efficient to interact with government – providing valuable
conveniences like applying for unemployment insurance, submitting
business filings, renewing licenses, accessing information and
making secure payments without visiting a government office. In the
COVID-19 era and beyond, NIC helps government agencies rapidly
deliver digital solutions to provide essential services to citizens
and businesses alike. Having served the public sector for nearly 30
years, NIC continues to evolve with its federal, state and local
government partners to deliver innovative and cost-effective
digital government to constituents. Learn more at www.egov.com.
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Kara Cowie | NIC Inc Director of Corporate Communications
816-813-2350 | Kara.Cowie@egov.com
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