Mississippi’s Digital Government Experience Named Best in the Nation
September 25 2020 - 8:00AM
Business Wire
State recognized by Center for Digital
Government for transforming the government experience
The Center for Digital Government has awarded first place to
Mississippi’s official state website, ms.gov, and associated
digital government services in the annual Government Experience
Awards. Mississippi received top honors for the seamless use of
emerging technology, introduction of advanced citizen-centric
platforms, and people-first delivery of digital government services
to better connect government to its citizens and improve service
delivery.
“Mississippi is excited and honored to be recognized by the
Center for Digital Government for our achievements in government
experience,” said Michele Blocker, Interim Executive Director of
Mississippi Information Technology Services. “As a technology
agency, we strive to respond to Mississippians' needs with new
sophisticated online experiences, like chatbot and voice assistant
technology, that raise the bar for citizen engagement. This award
is yet another confirmation that Mississippi continues to be on the
forefront of digital government services.”
The Government Experience Awards recognize the achievements and
best practices of states, cities, and
counties that excel at creating useful online government services
and applications. The Center for Digital Government is a national
research and advisory institute on information technology policies
and sets the standard for measuring best practices in state and
local government.
This is Mississippi’s first time taking the coveted top spot but
the sixth consecutive year placing in the top five.
Ms.gov offers an easy, convenient way for Mississippians to
access more than 300 online services. MISSI, the state’s
award-winning digital government chatbot, was enhanced in 2020 and
as a cornerstone of the design experience made finding services and
assistance easier than ever. As the first state in the nation to
offer a state government chatbot, MISSI, now supports 400 types of
interactions to support users seeking information quickly. In
fiscal year 2020, Mississippi’s government websites and
applications served over 7.3 million site visitors and securely
processed over 1.1 million digital government transactions totaling
more than $100 million for the state – a 32% digital adoption
increase over 2019.
Development, hosting, and maintenance of the ms.gov platforms,
valued at more than $2.5 million, have been provided at no cost to
the state of Mississippi through a self-funded, public-private
partnership between the state of Mississippi and NIC Mississippi, a
division of national digital government solutions firm NIC Inc.
More About ms.gov: Twitter: @msdotgov Facebook:
facebook.com/msdotgov Instagram: instagram.com/msdotgov Ask
Mississippi Amazon Alexa and Google Home Action:
https://www.ms.gov/msi/myms/ask-mississippi MISSI Chatbot and Apple
Business Chat: www.ms.gov/Technology
About NIC Mississippi
NIC Mississippi is a public-private partnership between the
state of Mississippi and NIC Mississippi that helps state
government entities Web-enable their information and services.
Jackson-based NIC Mississippi is celebrating its 10th year as the
state's official digital government services partner and is part of
digital government firm NIC's family of companies. NIC Mississippi
operates ms.gov, the official website of the state of Mississippi,
which offers more than 300 state and local online services.
About NIC Inc.
NIC (Nasdaq: EGOV) is a leading digital government solutions and
payments company, serving more than 7,000 federal, state and local
government agencies across the nation. With headquarters in Olathe,
Kan., NIC partners with the majority of U.S. states to deliver
user-friendly digital services that make it easier and more
efficient to interact with government – providing valuable
conveniences like applying for unemployment insurance, submitting
business filings, renewing licenses, accessing information and
making secure payments without visiting a government office. In the
COVID-19 era and beyond, NIC helps government agencies rapidly
deliver digital solutions to provide essential services to citizens
and businesses alike. Having served the public sector for nearly 30
years, NIC continues to evolve with its federal, state and local
government partners to deliver innovative and cost-effective
digital government to constituents. Learn more at www.egov.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200925005013/en/
Renée Murray | MS Dept. of Information Technology Services
E-Government Program Lead Renee.Murray@its.ms.gov
Dana Wilson | NIC Mississippi Senior General Manager
dana@msegov.com
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