Utah Chatbot, Porter, Helps Citizens Find Important COVID-19 Information
May 04 2020 - 9:00AM
Business Wire
Porter directs Utah.gov visitors to online
resources
The Utah Department of Technology Services has launched an
online chatbot to help Utah.gov visitors find important COVID-19
information they need. The automated text support tool, called
Porter, is found on the homepage of Utah.gov. Porter will help with
routine COVID-19 support questions and allow customer service
agents to focus on helping with complex questions.
“One of the challenges we face is getting quality information to
the residents of Utah," said Mike Hussey, Chief Information
Officer. "This type of technology allows us to use state resources
efficiently while serving the public.”
Porter uses machine learning to consume frequently asked
questions from users and finds answers from agencies across state
and local government to learn how to best serve Utahns. Developers
continually input additional information and analyze answers
provided to help improve responses.
“Porter was designed to provide a personal touch to answer the
important COVID-19 questions residents ask,” said Hussey. “We want
all visitors to Utah.gov to get the information they are
seeking.”
Porter will help connect residents to information about COVID-19
case counts, services for people with disabilities, Medicaid
guidance, distance education, unemployment assistance and more.
To learn more, visit Utah.gov.
Twitter: https://twitter.com/UtahGov Facebook:
http://www.utah.gov/facebook/ RSS feeds:
http://www.utah.gov/connect/feeds.html Utah blogs:
http://www.utah.gov/blogs/
About Utah.Gov
Utah.gov is the entry point to over 1,000 online services and
benefits over 3.2 million residents in the state of Utah. Utah.gov
provides citizens and businesses with more convenient options for
interacting with government. Through Utah.gov, citizens can find
public meetings, renew their vehicle registration, buy a hunting
and fishing license, register a business, find a transparent state
budget, and much more. Utah.gov received 11 awards in 2019.
Utah.gov is one of the nation’s most honored state websites.
Utah.gov is managed and operated through a public-private
partnership between the state and Utah Interactive, the Salt Lake
City-based official digital government partner for the state of
Utah. Utah Interactive is part of firm NIC’s family of
companies.
About NIC
NIC Inc. NIC Inc. (Nasdaq: EGOV) launched the digital government
industry in 1992, and continues to lead it, providing a secure
payment engine and thousands of digital government solutions across
a network of more than 6,000 federal, state, and local government
agencies. In addition, NIC is a leading provider of outdoor
recreation solutions, with 1 out of 6 hunting and fishing licenses
in the United States sold using an NIC service. The company created
the nation's first personal assistant for government and
comprehensive mobile platform, Gov2Go®, as well as the innovative,
data-driven prescription drug monitoring platform, RxGov®. More
information is available at www.egov.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200504005055/en/
Stephanie Weteling Department of Technology Services Public
Information Officer 801-538-3284 stweiss@utah.gov
Brett Stott Utah Interactive General Manager 801-983-0275
bstott@utahinteractive.org
NIC (NASDAQ:EGOV)
Historical Stock Chart
From Jun 2024 to Jul 2024
NIC (NASDAQ:EGOV)
Historical Stock Chart
From Jul 2023 to Jul 2024