The Secret of Organizational Success Is to Give Employees What They Want, Claims New Book
October 25 2011 - 10:00AM
Marketwired
Organizations can achieve greater success by meeting the seven
fundamental needs of employees, according to a new book by Jack
Wiley, Ph.D., and Brenda Kowske, Ph.D, titled "RESPECT: Delivering
Results by Giving Employees what They Really Want."
A world authority on the factors that motivate employees and how
they perceive their work, Jack Wiley is executive director of the
Kenexa High Performance Institute, a division of Kenexa (NASDAQ:
KNXA). Over the past 30 years, he has surveyed over 200,000
employees around the world. His conclusion is that there are seven
things that employees really want from their managers and their
organizations.
Dr. Wiley has summarized the seven wants of employees in the
acronym R.E.S.P.E.C.T., which stands for: Recognition, Exciting
work, Security of employment, Pay, Education and career growth,
Conditions and Truth.
"These seven fundamental needs are the same across different
countries, different industries and different job roles," said
Wiley. "The real story from our research, however, is the impact on
engagement, productivity, customer service and the bottom line when
organizations meet these needs. Their employee engagement level is
117 percent higher; their operational performance is 64 percent
higher; their customer satisfaction level is significantly greater
and their 'return on assets' is up to ten times higher."
Featuring real-world examples, the book provides practical
actions to help managers, executives and HR practitioners to meet
the seven needs. It also provides diagnostics to help assess an
organization's areas of vulnerability.
More information about the book and the authors is available at
www.respectthebook.com
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www.kenexa.com. Follow Kenexa on Twitter: @kenexa.
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