ININ Interactive Intelligence Grp., Inc.

Interactive Intelligence IP PBX Called 'High-Quality' By CT Labs INDIANAPOLIS, July 20 /PRNewswire-FirstCall/ -- Independent test lab for converged communications and call center products, CT Labs, called the SIP- based IP PBX by Interactive Intelligence "easy to install and administer," "feature-rich," and, overall, a "high-quality" product based on a test-drive completed in May. (Logo: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) CT Labs tested the product, called Enterprise Interaction Center(R) (EIC), for ease-of-installation, call-quality, features, interfaces, product documentation, and support. "Our tests of EIC demonstrated that the product is indeed market-ready," said vice president of sales and marketing for CT Labs, Rick Sachs. "The product performed very well and provided a rich set of SIP-based IP PBX features that worked together in a tightly integrated manner." CT Labs tested a promotional version of the product, which includes free EIC software for up to 50 stations. This promotional version includes a Microsoft-based EIC system using Intel's Netstructure Host Media Processing software that eliminates voice processing boards for faster and easier installation and maintenance. In addition to SIP-based IP switching and an optional SIP proxy server, the free software offers built-in productivity-enhancing features, such as a desktop softphone with presence management, hot-desking for mobile users, voice mail, auto attendant, and workgroup routing. CT Labs' technicians awarded EIC a total of 9.26 out of a possible 10, with a high score of 9.8 in the manual PBX functionality exercise designed to test the product with various phone types for call quality. Following manual exercises using analog phones, a Cisco 7960 SIP phone, Polycom SoundPoint IP 500 and IP 600 SIP phones, and a SIP softphone, technicians concluded that all calls "were completed and handled successfully with high levels of speech quality." "EIC's test results show that customers don't have to deploy products from vendors that require the use of their own phones and other devices, or sacrifice call-quality, in order to enjoy the flexibility and cost savings of IP telephony," said president and chief executive officer of Interactive Intelligence, Dr. Donald E. Brown. EIC was first released in 1997 and, today, is offered through enterprise IP telephony value-added resellers of Vonexus, a wholly-owned subsidiary of Interactive Intelligence. An article published June 9 about the EIC test-drive, which includes a link to the full CT Labs report, can be found on CommWeb at http://www.commweb.com/21600218 . About Vonexus Vonexus Inc. is a wholly-owned subsidiary of Interactive Intelligence Inc. (NASDAQ:ININ), a global developer of Microsoft-based business communications solutions since 1994. Vonexus offers Enterprise Interaction Center(R) -- the only standards-based, all-software IP PBX developed exclusively for Microsoft SMB customers. Vonexus can be reached at +1 888.817.5904 or ; on the Web: http://www.vonexus.com/ . About Interactive Intelligence Inc. Interactive Intelligence Inc. (NASDAQ:ININ) is a global developer of Microsoft-based business communications software for IP telephony, contact center automation, unified communications, and customer self-service. The company was founded in 1994 and has more than 1,000 customers worldwide. Recent company awards include Network World Magazine's 2003 Top 200, and Software Magazine's 2003 Top 500 Global Software and Services Companies. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia. Its telephone number is +1 317.872.3000; on the Web: http://www.inin.com/ . About CT Labs CT Labs is the leading supplier of independent product testing, Q/A, and analysis services for the converged communications industry. CT Labs' testing automation specialists perform both standard test suites as well as custom- developed tests for special needs. CT Labs prides itself on working with cutting edge convergence technology and products. CT Labs was founded in 1998 and is headquartered in Rocklin, California. For more information, visit the CT Labs Web site at http://www.ct-labs.com/ . This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. Contact: Christine Holley Director, Market Communications Interactive Intelligence Inc. +1 317.715.8220 http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO http://photoarchive.ap.org/ DATASOURCE: Interactive Intelligence Inc. CONTACT: Christine Holley, Director, Market Communications of Interactive Intelligence Inc., +1-317-715-8220, Web site: http://www.inin.com/ http://www.ct-labs.com/ http://www.vonexus.com/

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