ININ Interactive Intelligence Grp., Inc.

Internet Data Storage & Systems Upgrades Hosted Messaging Services Based On Interactive Intelligence Software INDIANAPOLIS and STATEN ISLAND, N.Y., March 23 /PRNewswire-FirstCall/ -- Hosted services provider, Internet Data & Storage Systems Inc., has launched the latest version of its messaging service, called iareaMessenger(TM), based on unified communications software from Interactive Intelligence Inc. . (Logo: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) iareaMessenger, a component of Internet Data & Storage Systems' patent- pending iareanet network, is designed for small- to medium-sized enterprises that want to take advantage of a proven hosted communications solution to improve productivity, minimize start-up costs, eliminate infrastructure maintenance, and fortify disaster recovery capabilities. In a recent industry analyst report, Forrester Research said that with platform evolution accelerating, interest and activity in managed messaging, including both hosted and on-sitemanaged options, are once again on the rise (IT Trends 2004: Managed Messaging, Dec. 9, 2003). The iareaMessenger applications are provided by Interactive Intelligence's Windows-based Communite(TM) software, which includes functionality such as unified messaging, faxing, presence management, call forward/follow-me, and instant messaging. Using the latest version of Communite, iareaMessenger now offers access to messages via wireless personal digital assistant devices, and enables users to create personal group distribution lists. It also increases ease-of-use, including the ability to exchange voice mail messages from different systems across the Internet. Internet Data & Storage Systems first deployed Communite in January 2001, after deciding to replace an existing proprietary messaging product. "We reviewed products from Centrinity and others, but wanted a more open, Web-based solution that was both easy to customize and wouldn't require a separate, hardware-based PBX," said Internet Data & Storage Systems president, James deCrescenzo. "Communite fit the bill because, in addition to offering a reliable, standards-based architecture with built-in switching capability, it also came with a graphical application generator that allowed for virtually unlimited in-house customization." Today, approximately 100 Internet Data & Storage Systems' customers use iareaMessenger, including legal firms, Web services companies, and organizations with remote and mobile workers. "In addition to its wide range of features, iareaMessenger maximizes savings associated with hosted services by capitalizing on Communite's unique 'all-in-one' architecture, which requires fewer devices to install and maintain compared to traditional messaging solutions," said Interactive Intelligence president and chief executive officer, Dr. Donald E. Brown. iareaMessenger can be purchased on its own, or as part of Internet Data & Storage Systems' iareaOffice(TM) "The Lawyer" -- a service package for law offices that provides secure mobile access to phone calls, voice mails, e- mails, faxes, and desktop files. It comes with case management tracking capabilities and document assembly software. Together, iareaMessenger and iareaOffice "The Lawyer" give law offices a complete, vertically-integrated communications service package designed to increase productivity, reduce costs, and enhance customer service. About Internet Data Storage & Systems Inc. Internet Data Storage & Systems Inc. provides offsite data storage and disaster prevention. The company offers several core products to its clients that include outsourcing of network infrastructure, server farming, co- location, full service hosting, application hosting, and its patent pending iareanet network services. Internet Data Storage & Systems was founded in 1999 and provides services to customers worldwide. The company is headquartered in Staten Island, N.Y. Its telephone number is +1-877-638-8875; on the Web: http://www.internetdatastorage.com/ . For information about patent- pending iareanet products and services, visit http://www.iareanet.com/ . About Interactive Intelligence Inc. Interactive Intelligence Inc. (NASDAQ:ININ) is a global developer of Microsoft-based business communications software. It develops software for IP telephony, contact center automation, unified communications, and customer self-service. The company was founded in 1994 and has more than 1,000 customers worldwide. Recent awards include Software Magazine's 2003 Top 500 Global Software and Services Companies, Network Computing Magazine's 2003 Editor's Choice, Internet Telephony Magazine's 2003 Editor's Choice and Product of the Year, Customer Inter@ction Solutions Magazine's 2003 Product of the Year, and ContactCenterWorld.com's 2004 Members' Choice. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis, Ind. The company has 12 offices throughout North America, Europe and Asia. Its telephone number is +1-317-872-3000; on the Web: http://www.inin.com/ . This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. NOTE: Communite is spelled with an accent acute mark over the "e". Due to limitations of wire transmission, this mark has been omitted. Contacts: James deCrescenzo Jr. President Internet Data Storage & Systems Inc. +1-877-638-8875 x1600 Christine Holley Director, Market Communications Interactive Intelligence Inc. +1-317-715-8220 http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO http://photoarchive.ap.org/ DATASOURCE: Interactive Intelligence Inc. CONTACT: James deCrescenzo Jr., President of InternetData Storage & Systems Inc., +1-877-638-8875 x1600, ; or Christine Holley, Director, Market Communications of Interactive Intelligence Inc., +1-317-715-8220, Web site: http://www.internetdatastorage.com/ http://www.iareanet.com/ http://www.inin.com/

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