Interactive Intelligence Names New Chief Financial Officer INDIANAPOLIS, Nov. 3 /PRNewswire-FirstCall/ -- Interactive Intelligence Inc. , a global developer of software for IP telephony, contact center automation and unified communications, today named Stephen R. Head as its new chief financial officer. (Logo: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) Head's more than 25 years' financial management experience includes assistance with high-tech company initial public offerings, investor and analyst relations, strategic planning, rapid growth management, acquisitions and divestitures, and administration structuring and management. He will assume the role of chief financial officer on Nov. 14, replacing Keith A. Midkiff, who is resigning, effective the same day, to pursue an opportunity with a private firm. "Keith has done a great job helping us with the increasing demands of being a public company in the Sarbanes-Oxley era," said Dr. Donald E. Brown, president and chief executive officer for Interactive Intelligence. "He has laid an excellent foundation of conservative financial policies and efficient reporting. We understand and support his decision to move to a small private firm as his next challenge. We are gratified to be able to replace him immediately with a person of Steve Head's experience. Steve was CFO at my previous software company and has worked closely in the past with almost every member of the Interactive Intelligence executive management team. We are confident that the transition will be a smooth one." Head has been chief financial officer for Web security applications developer, Gilian Technologies Ltd., since 2001. Head had been chief financial officer for e-commerce company, planet U, Inc., from 1999 to 2001. Prior positions include vice president of finance and chief financial officer for Indianapolis-based Made2Manage Systems, Inc. and Software Artistry, Inc., both of which Head managed through their initial public offerings and subsequent public reporting. Head began his career in public accounting at KPMG where he was involved in public offerings and SEC reporting for multiple client companies. Head holds an M.B.A. degree from Indiana University and is a certified public accountant. About Interactive Intelligence Inc. Interactive Intelligence Inc. (NASDAQ:ININ) is a global developer of software for IP telephony, contact center automation and unified communications. The company was founded in 1994 and has more than 1,000 customers worldwide. Awards include Software Magazine's 2002 Top 500 Global Software and Services Companies, the Deloitte & Touche 2002 Technology Fast 500, Network Computing Magazine's 2003 Editor's Choice, and Internet Telephony Magazine's 2003 Editor's Choice. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis, Ind. The company has 12 offices throughout North America, Europe and Asia. Its telephone number is +1 317.872.3000; on the Web: http://www.inin.com/ . This release contains certain forward-looking statements that involve a number of risks and uncertainties. Among the factors that could cause actual results to differ materially are the following: rapid technological changes in the industry, volatility in the market price of the company's common stock; the company's ability to achieve profitability, to manage successfully its growth and increasingly complex third party relationships, to maintain successful relationships with its current and any new resellers, to maintain and improve its current products and to develop new products and to protect its proprietary rights adequately; and other factors described in the company's SEC filings, including the company's latest annual report on Form 10-K and its quarterly reports on Form 10-Q. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. Contact: Christine Holley Director, Market Communications Interactive Intelligence Inc. +1 317.715.8220 http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO http://photoarchive.ap.org/ DATASOURCE: Interactive Intelligence Inc. CONTACT: Christine Holley, Director, Market Communications of Interactive Intelligence Inc., +1-317-715-8220, or Web site: http://www.inin.com/

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