CRM Magazine Names Interactive Intelligence its 2012 Contact Center Infrastructure Service Leader Winner
March 13 2012 - 10:00AM
Business Wire
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global
provider of unified IP business communications solutions, has been
named CRM magazine’s 2012 Contact Center Infrastructure Service
Leader winner.
Interactive Intelligence beat out rivals with top scores in
company direction, customer satisfaction, and cost.
“From a solutions perspective, it’s the broadest in the
industry,” said analyst Sheila McGee-Smith about the Interactive
Intelligence software in the March issue of CRM magazine. “And from
a thought leadership position, Interactive Intelligence is always
expanding the reach of core contact center technologies into the
enterprise.”
CRM magazine’s Service Leader awards are based on weighted
criteria and evaluated by the publication’s editors, along with a
select group of industry analysts and consultants. Scores are given
on a scale of one to five for each criterion. Criteria for the
Service Leader awards included the following: (1) Reputation for
Customer Satisfaction; (2) Reputation for Depth of Functionality;
and (3) Reputation for Company Direction. Other criteria, along
with cost were also factored into the final scores.
“This CRM Service Leader award is especially meaningful to us
because our highest relative score was on the customer satisfaction
measure,” said Interactive Intelligence founder and CEO, Dr. Donald
E. Brown. “Creating products that enable our customers to turn
service into a competitive weapon is at the forefront of everything
we do.”
Interactive Intelligence offers an all-in-one IP communications
software suite designed to eliminate the cost and complexity
introduced by multipoint products. The company’s software suite
offers applications for contact center automation, unified
communications, and business process automation, all delivered via
a premise-based or cloud-based communications-as-a-service
model.
This is the second consecutive year Interactive Intelligence has
been named a CRM magazine Service Leader.
To read CRM magazine’s article about the 2012 Contact Center
Infrastructure Service Leader award, visit
http://www.inin.com/ProductSolutions/Documents/CRM-Magazine-Service-Leader-Award-2012.pdf.
About Interactive IntelligenceInteractive Intelligence
Group Inc. (Nasdaq: ININ) is a global provider of contact center
automation, unified communications, and business process automation
software and services. The company’s unified IP business
communications solutions, which can be deployed on-premise or via
the cloud, are ideal for industries such as financial services,
insurance, outsourcers, collections, and utilities. Interactive
Intelligence was founded in 1994 and has more than 4,500 customers
worldwide. The company is among Forbes Magazine’s 2011 Best Small
Companies in America and Software Magazine’s 2011 Top 500 Global
Software and Service Providers. It employs more than 1,000 people
and is headquartered in Indianapolis, Indiana. The company has
offices throughout North America, Latin America, Europe, Middle
East, Africa and Asia Pacific. Interactive Intelligence can be
reached at +1 317.872.3000 or info@inin.com; on the Net:
www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
ININ-G
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