Allied First Bank Selects Interactive Intelligence Enterprise IP Telephony Software Suite
November 16 2011 - 10:00AM
Business Wire
Allied First Bank has selected Interactive Intelligence Group
Inc.’s (Nasdaq: ININ) enterprise IP telephony software suite,
Customer Interaction Center™ (CIC), for use throughout its
organization.
Allied First Bank selected CIC as a replacement for an existing
Avaya system in order to simplify IT management and improve
customer service, according to the bank’s vice president of
operations and marketing, Andy Hardin.
“We evaluated several vendors, but selected CIC because of its
unique single-platform, all–in-one software architecture,” Hardin
said. “This architecture made CIC a clear winner because it gave us
all the functionality we needed without having to add programmers
or support staff to manage it.”
CIC will give Allied First Bank functionality for IP PBX,
unified messaging, voice mail, desktop faxing, interactive voice
response (IVR), automatic call distribution (ACD), recording, and
reporting.
“CIC’s customizable IVR menu and skills-based routing will help
us get callers to the right person faster for more effective
customer service,” Hardin said. “By reducing transfers,
productivity will also increase.”
The bank also anticipates greater insight into information about
calls.
“Our old system typically required IT staff to generate reports,
which took days to produce,” Hardin said. “CIC gives us access to
real-time information without IT involvement so we can make better
informed decisions more quickly.”
Allied First Bank purchased CIC through Interactive Intelligence
reseller, Adapt Telephony Services, who is also managing the
deployment.
“Adapt first identified our business needs then matched them
with the right technology at a competitive price-point,” Hardin
said. “We’re taking full advantage of Adapt’s extensive experience
deploying CIC, as well as its expertise working with banks and
other financial institutions, to get maximum value from our
purchase.”
About Allied First Bank
Allied First Bank is a community bank headquartered in Oswego,
Illinois. The bank specializes in high-tech, personalized financial
services and emphasizes community involvement and philanthropic
activities. Allied First Bank was founded in 1994 and today serves
customers in all 50 states as well as a variety of foreign
countries. For more information, visit www.alliedfirst.com or call
800.272.3286.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company’s solutions, which can be deployed via an
on-premise or hosted model, include vertical-specific applications
for insurance and collections. Interactive Intelligence was founded
in 1994 and has more than 4,000 customers worldwide. The company is
among Forbes Magazine’s 2011 Best Small Companies in America, and
Software Magazine’s 2011 Top 500 Global Software and Services
Suppliers. It employs approximately 1,000 people and is
headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East,
Africa and Asia Pacific. Interactive Intelligence can be reached at
+1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
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