Interactive Intelligence Receives Frost & Sullivan’s Company of the Year, Contact Center Systems North America, 2011 Award
November 08 2011 - 10:00AM
Business Wire
For the second consecutive year, Frost & Sullivan has
honored Interactive Intelligence Group Inc. (Nasdaq: ININ) with its
Company of the Year, Contact Center Systems North America, 2011
award.
“Interactive Intelligence was the only top-one vendor in the
contact center space to grow its business in all six sub-segments
of the market in 2010,” said Frost & Sullivan principal
analyst, Michael DeSalles, in a video interview. “More
impressively, the company grew in places where the market was
crowded with well-established competitors, allowing Interactive
Intelligence to surface as a legitimate rival of these top
competitors.”
The Frost & Sullivan contact center award is given annually
to a single vendor based on the following criteria: growth strategy
excellence; growth implementation excellence; degree of innovation
with products and technologies; leadership in customer value; and
leadership in market penetration.
Frost & Sullivan’s decision support matrix methodology for
its contact center award enables its research and consulting teams
to objectively analyze each company's performance on each criterion
relative to its top competitors then assign performance ratings.
Interactive Intelligence outranked its top two competitors with an
overall score of 8.4, compared to 7.6 and 7.4 respectively.
“Interactive Intelligence is a company with a long and
consistent history of innovation that makes sense: it does not
offer technology change for its own sake,” DeSalles said. “Rather,
it has a history of listening to the needs of the marketplace and
responding to those needs.”
Since its founding in 1994, Interactive Intelligence has built a
reputation for developing its own applications all running on a
single, open communications platform designed to give customers
simplified management, reduced costs, and solutions that meet
real-world needs, according to the company’s founder and CEO, Dr.
Donald E. Brown.
“We’re always looking for better ways to solve customer
problems,” Brown said. “A good example of this is our latest
real-time speech analytics application. It was immediately clear
that customers wanted something that provided more timely
information, was far simpler, and was more cost-effective than what
was currently available. We’re really grateful for this Frost &
Sullivan award because it recognizes these kinds of
customer-focused development efforts and the steady growth we’ve
achieved as a result.”
Interactive Intelligence has grown its customer base to more
than 4,000 companies in approximately 90 countries.
“Interactive Intelligence has grown into a legitimate rival of
the larger and more established vendors, muscling its way into
significant deals and capturing a great deal of mindshare in these
spaces,” DeSalles said. “It’s accomplished this due to its strong
product portfolio, the steady improvements it makes to this
portfolio, the tight integrations among its applications, and the
fact that it gives its customers strong TCO and ROI arguments for
purchasing its solutions.”
To read the complete Frost & Sullivan report that announces
the Interactive Intelligence Company of the Year, Contact Center
Systems North America, 2011 award, visit
http://www.inin.com/ProductSolutions/Documents/Frost-and-Sullivan-Award.pdf.
To watch the video of Frost & Sullivan analyst Michael
DeSalles sharing his views about the Interactive Intelligence
Company of the Year, Contact Center Systems North America, 2011
award, visit
http://www.inin.com/ProductSolutions/Pages/Frost-and-Sullivan-video.aspx.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company’s solutions, which can be deployed via an
on-premise or hosted model, include vertical-specific applications
for insurance and collections. Interactive Intelligence was founded
in 1994 and has more than 4,000 customers worldwide. The company is
among Forbes Magazine’s 2011 Best Small Companies in America and
Software Magazine’s 2011 Top 500 Global Software and Services
Suppliers. It employs approximately 1,000 people and is
headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East,
Africa and Asia Pacific. Interactive Intelligence can be reached at
+1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
ININ-G
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From May 2024 to Jun 2024
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From Jun 2023 to Jun 2024