Interactive Intelligence to Host “Contact Center Consolidation and Centralization” Industry Web Event

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is hosting a free Web event titled, “Contact Center Consolidation and Centralization: Building a Plan to Get There.”

This 75-minute Web event will be held Thursday, Nov. 3 at 11:30 a.m. Eastern time (EDT).

The webcast, already attracting more than 700 pre-registrants, will feature Gartner research VP, Drew Kraus, who will share the drivers and benefits of consolidation, along with key challenges and critical steps for success. Co-presenting will be Interactive Intelligence senior manager of solutions marketing, Brad Herrington.

The webcast will also feature an extensive Q&A, with presenters on the panel being joined by Don Van Doren, president of Vanguard Communications, and Tom Fisher, director of systems engineering for Interactive Intelligence. The concluding Q&A session will enable attendees to submit questions to panelists.

“Driven by the opportunity to reduce costs, improve service, and increase productivity, more and more contact centers are asking about best practices for consolidating their communications infrastructure,” said Interactive Intelligence chief marketing officer, Joe Staples. “We designed this webcast as a ‘how-to’ session to help guide organizations along this consolidation path presented by some of the most respected experts in the industry.”

All webcast attendees will receive a free copy of an educational whitepaper titled, “The Business Value of Consolidating and Centralizing,” co-authored by Vanguard president, Don Van Doren.

To register for the webcast, visit www.inin.com/WebEvent.

About Interactive IntelligenceInteractive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Services Suppliers. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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