Interactive Intelligence to Launch Cloud-based Communications Trial Program
October 17 2011 - 10:00AM
Business Wire
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global
provider of unified IP business communications solutions, will
launch a trial program called Quick Spin that enables organizations
to sample for free the company’s communications-as-a-service
offering.
The Interactive Intelligence CaaS offering provides cloud-based
communications applications for contact centers and enterprises,
along with flexible deployment models for migrating between cloud,
premise, and hybrid configurations.
“Despite potential benefits of cloud-based communications
deployments, organizations must still conduct thorough due
diligence to determine if this model is right for their unique
needs,” said Gartner research vice president, Drew Kraus. “I’m
seeing an increasing number of organizations that are interested in
a flexible deployment model – including premise-based, cloud-based,
or a hybrid of the two – that will enable them to adapt the
approach according to their evolving needs.”
The Interactive Intelligence Quick Spin program will be
delivered via a Web portal, enabling organizations to quickly set
up interactive voice response menus, skills-based routing, call
flows, real-time speech analytics, and more.
“We designed Quick Spin so organizations can more easily conduct
their due diligence process as they consider migrating to a
cloud-based communications solution,” said Interactive Intelligence
chief marketing officer, Joe Staples. “The beauty of the program is
that configuration is straightforward -- organizations can get up
and running in as little as 30 minutes -- yet users still get to
sample the many sophisticated CaaS applications we offer, such as
skills-based routing, real-time word spotting, supervisory
monitoring, a feature-rich Web client, and extensive
reporting.”
The Quick Spin program will be offered beginning in the latter
part of Q4 2011. Program terms include a user qualification
process, limited trial period, and deployment size parameters.
Quick Spin features are a sub-set of those included with the
Interactive Intelligence CaaS offering and are designed to give
trial users a taste of the full functionality of the company’s
hosted services. Interactive Intelligence CaaS features include
virtually all of the vendor’s premise-based functionality, such as
IVR, multichannel routing, quality monitoring, outbound predictive
dialing, customer feedback surveys, unified messaging, and
conferencing.
“We designed our CaaS offering to address customer needs for
flexibility, control, security, and reliability,” Staples said.
“Our Quick Spin program builds on these benefits by giving
organizations the kind of hands-on experience that will further
maximize the success of their migration to cloud-based
communications.”
For more information about the Interactive Intelligence CaaS
offering, visit www.inin.com/quickspin.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company’s solutions, which can be deployed via an
on-premise or hosted model, include vertical-specific applications
for insurance and collections. Interactive Intelligence was founded
in 1994 and has more than 4,000 customers worldwide. The company is
among Software Magazine’s 2010 Top 500 Global Software and Services
Suppliers, and Forbes Magazine’s 2010 Best Small Companies in
America. It employs approximately 1,000 people and is headquartered
in Indianapolis, Indiana. The company has offices throughout North
America, Latin America, Europe, Middle East, Africa and Asia
Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
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