SIMM Associates Uses Latitude Software Suite to Reduce Operational Costs
September 29 2011 - 10:00AM
Business Wire
SIMM Associates, a national accounts receivable management firm,
has reported reduced operational costs as a result of deploying a
debt collection solution from Latitude Software, an Interactive
Intelligence Group Inc. (Nasdaq: ININ) company.
“The Latitude software suite’s open architecture has enabled our
internal staff to make customizations that adapt to our collection
needs,” said SIMM Associates chief operating officer, Jeff
Simendinger. “As a result, we’ve been able to eliminate third-party
developer fees, which equates to a savings of more than $8,000 per
month.”
SIMM has also benefited from Latitude’s user-friendly agent
interface. “The Latitude software suite is very collector-friendly,
thus helping to speed the collection process,” Simendinger said.
“This ease-of-use has also helped us get agents trained faster,
with most up and running on the system in less than two weeks.”
SIMM selected the Latitude software suite to replace an existing
proprietary debt collection system it had outgrown.
“We went with Latitude because it was built using the latest
Microsoft .NET development tools and Microsoft SQL server database
technologies, which meant we could modify the system in-house,”
Simendinger said. “We were also blown away by the suite’s broad
feature-set. This, combined with an incredibly experienced group of
industry veterans at the helm of Latitude, made our final decision
a no-brainer.”
Today SIMM uses Latitude Software’s Latitude Center, the
company’s core product for managing all pre- and post-charge-off
accounts and the entire collection workflow process. It also uses
Latitude add-on applications to manage collection outsourcing;
share data and account information with customers via a secure Web
portal; and automate account treatment strategies.
The Latitude software suite supports SIMM’s more than 200
employees at its headquarters in Newark, Delaware.
According to Simendinger, Latitude has continued to benefit the
company as it’s grown. “Many of our issuers and debt buyers are
also using the Latitude solution, which means we can perform even
faster account transfers,” he said. “Because of this, our customers
are even more satisfied with our results, and we’ve won more new
business. Equally important, Latitude is always developing new
features so no matter how much more we grow, we know our needs will
always be met.”
About SIMM Associates
SIMM Associates Inc. is a nationally recognized collection firm
specializing in delinquent accounts receivable solutions. SIMM’s
handles bank and retail credit card, auto finance, private label,
commercial, government loans, consumer loans, student loans,
deceased and probate loans, and sub-prime debt recovery. SIMM
Associates senior management staff has a combined 86 years of
collection experience in the credit and collection industry. SIMM
is a privately held company that has provided accounts receivable
management services to creditors since 1991. It is headquartered in
Newark, Delaware and employs more than 200 people. For more
information, visit www.simmassociates.com or call 302-283-2800.
About Latitude Software
Latitude Software, an Interactive Intelligence company, provides
debt collection software and services. Latitude offers hosted and
on-premise solutions that are easy to use and include comprehensive
functionality for faster, more effective debt collection and
portfolio recovery. The Latitude software suite is built using the
latest Microsoft .NET development tools and Microsoft SQL server
database technologies. Latitude was founded in 1997 and serves more
than 200 companies nationwide. Latitude is headquartered in
Jacksonville, Florida and can be reached at 866.396.2599,
sales@debtsoftware.com, or on the Net at www.debtsoftware.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company’s solutions, which can be deployed via an
on-premise or hosted model, include vertical-specific applications
for insurance and collections. Interactive Intelligence was founded
in 1994 and has more than 4,000 customers worldwide. The company is
among Software Magazine’s 2010 Top 500 Global Software and Services
Suppliers, and Forbes Magazine’s 2010 Best Small Companies in
America. It employs approximately 1,000 people and is headquartered
in Indianapolis, Indiana. The company has offices throughout North
America, Latin America, Europe, Middle East, Africa and Asia
Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
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