Interactive Intelligence to Host “Social Media and the Multichannel Contact Center” Industry Web Event
July 19 2011 - 10:00AM
Business Wire
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global
provider of unified IP business communications solutions, is
hosting a free Web event titled, “Social Media: The Impact on the
Multichannel Contact Center and Your Customers.”
This 75-minute webcast will be held Thursday, July 28 at 11:30
a.m. Eastern time (EDT).
The webcast, already attracting more than 900 pre-registrants,
will feature Forrester senior analyst, Kate Leggett, Ovum senior
analyst, Ian Jacobs, and Interactive Intelligence chief marketing
officer, Joe Staples. Combined, the trio brings a broad base of
experience helping contact centers develop successful customer
service strategies.
These industry experts will address the following questions
relative to the contact center:
- What foundation is required before
adding social media as a communications channel?
- Which social media metrics matter
most?
- How can customer service be enhanced
using social communities?
- Who should own social media?
- Why is simply monitoring social media
mentions insufficient?
- What technology should be considered to
ensure a successful social media deployment?
The webcast will conclude with an extensive Q&A session
enabling attendees to submit questions to presenters.
“As a provider of multichannel contact center solutions for more
than a decade, we constantly get asked for advice about adopting
social media,” Staples said. “The consistent thread in our
recommendations to customers is to first have an objectives-based
strategy that considers processes, people, and technologies. This
webcast brings together some of the best-known experts in the
industry to give contact centers just such guidance so they can
create for themselves the most effective multichannel strategy
based on their unique business requirements.”
Register for this webcast now and those who attend will receive
a free white paper titled, “The Social Alphabet: What You Need to
Know about Social Media as the Ultimate Communications
Channel.”
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company’s solutions, which can be deployed via an
on-premise or hosted model, include vertical-specific applications
for insurance and collections. Interactive Intelligence was founded
in 1994 and has more than 4,000 customers worldwide. The company is
among Software Magazine’s 2010 Top 500 Global Software and Services
Suppliers, and Forbes Magazine’s 2010 Best Small Companies in
America. It employs approximately 900 people and is headquartered
in Indianapolis, Indiana. The company has 19 offices throughout
North America, Latin America, Europe, Middle East, Africa and Asia
Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
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