First Financial Asset Management Deploys Debt Collection Solution from Latitude Software
June 30 2011 - 10:00AM
Business Wire
First Financial Asset Management (FFAM) has reported savings of
more than $250,000 annually as a result of deploying the debt
collection solution from Latitude Software, an Interactive
Intelligence (Nasdaq: ININ) company.
“Latitude software’s open architecture and multitude of
pre-built custom interfaces has enabled us to quickly and easily
integrate it with our back-office accounting and IT systems, which
has resulted in reduced labor and programming costs,” said FFAM’s
chief investment strategist and EVP, Matthew Maloney. “Combined
with cost-effective Latitude licensing and efficiencies gained in
our accounting, IT, and client service departments, we’ve saved
more than $250,000 annually since deploying the software in
2004.”
FFAM, an accounts receivable management and debt purchasing
firm, replaced a legacy debt collection product with Latitude
Center, a software suite designed to streamline and manage the
entire collection and portfolio management process, as well as
track collection agent goals and productivity.
Latitude Center supports FFAM’s more than 300 employees,
including collection agents and debt portfolio managers located at
the company’s headquarters in Atlanta, Ga., and offices in Phoenix,
Ariz., and West Palm Beach, Fla.
FFAM selected Latitude Center after a review of competitive
products from some of the most recognized software providers in the
industry.
“The Latitude software proved best at scaling to keep pace with
our rapid growth and provided us with the most flexible
architecture,” Maloney said. “We can customize virtually every
aspect of the product -- from views and reports, to data and
processes. Simply put, Latitude Center has met all of our needs on
both the collection agency and debt buying sides of our
business.”
FFAM is also using Latitude Agency Manager to manage data flow
to outsourcing partners; Latitude Portfolio Manager to manage
billions of dollars in purchased debt owned by its debt buying arm;
Latitude Workflow to assist in the automation and planning of
account collection strategies and moving debt when desired metrics
have been achieved; and Latitude Exchange to develop data import
and export jobs.
“Latitude is always enhancing its products and making sure we’re
benefitting from the latest features,” Maloney said. “This customer
focus, combined with a decade-long track record of developing
critical solutions for the collection industry have made Latitude a
valued and integral part of our business.”
About First Financial Asset Management
First Financial Asset Management Inc. (FFAM), part of the First
Financial Group of Companies, is an accounts receivable management
and debt purchasing firm providing strategic outsourcing and
portfolio acquisition services. Its proven, comprehensive liquidity
programs were designed to enhance the financial performance of
credit-intensive assets. FFAM was founded in 2002 and is
headquartered in Atlanta, Ga. It employs 300-plus people serving
more than 100 clients nationwide, including Fortune 500 and 1000
companies. For more information about FFAM, visit www.1fam.com, or
call 800 542.8714.
About Latitude Software
Latitude Software, an Interactive Intelligence company, provides
debt collection software and services. Latitude offers hosted and
on-premise solutions that are easy to use and include comprehensive
functionality for faster, more effective debt collection and
portfolio recovery. The Latitude software suite is built using the
latest Microsoft .NET development tools and Microsoft SQL server
database technologies. Latitude was founded in 1997 and serves more
than 200 companies nationwide. Latitude is headquartered in
Jacksonville, Florida and can be reached at 866.396.2599,
sales@debtsoftware.com, or on the Net at www.debtsoftware.com.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company’s solutions, which can be deployed via an
on-premise or hosted model, include vertical-specific applications
for insurance and collections. Interactive Intelligence was founded
in 1994 and has more than 4,000 customers worldwide. The company is
among Software Magazine’s 2010 Top 500 Global Software and Services
Suppliers, and Forbes Magazine’s 2010 Best Small Companies in
America. The company employs approximately 900 people and is
headquartered in Indianapolis, Indiana. It has 19 offices
throughout North America, Latin America, Europe, Middle East,
Africa and Asia Pacific. Interactive Intelligence can be reached at
+1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
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