CTS LanguageLink Selects IP Business Communications System from Interactive Intelligence

CTS LanguageLink, a global provider of language interpretation and translation services, has selected the Interactive Intelligence (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center™ (CIC), for use throughout its organization.

CTS LanguageLink is replacing an Inter-Tel phone system with CIC to take advantage of the system’s open, software-based, all-in-one architecture.

“We evaluated solutions from Avaya, Mitel, and others, but ultimately we selected CIC based on its cost-effective, flexible architecture,” said CTS LanguageLink director of information technology, Dan Nelson. “CIC will give us a competitive advantage by enabling us to modify the system on a moment’s notice. I estimate savings of about 30 percent in long-distance charges as a result of moving to a standards-based IP architecture.”

CTS LanguageLink purchased CIC through Interactive Intelligence Elite Partner, KRP Communications USA. KRP, a unified communications solutions provider, will also assist CTS LanguageLink with training, deployment, and customization.

“KRP was knowledgeable about CIC and provided solid answers to our questions,” Nelson said. “KRP also arranged for a tour of its office, and a visit to the Interactive Intelligence western regional sales and support center in California. Afterward it was clear that Interactive and KRP worked closely together, which assured us that our post-deployment needs would be met.”

CTS LanguageLink plans to use CIC for automatic call distribution, interactive voice response, supervisory monitoring, presence management, unified messaging, and more. It also purchased add-on applications for multichannel recording and scoring, and speech recognition.

“We anticipate CIC will help us improve customer service through improvements such as more quickly and effectively routing and responding to callers,” Nelson said. “CIC’s modular architecture will enable us to add users as we grow without undergoing major hardware upgrades.”

When the deployment is complete, CIC will support the entire CTS LanguageLink workforce located at its company headquarters in Vancouver, Wash., and at remote locations throughout the United States and Central and South America. A redundant system will also be installed at a second location in Portland, Ore. to provide disaster recovery capabilities.

About CTS LanguageLink

CTS LanguageLink is a leading provider of language services supporting a full suite of translation, interpretation, and localization solutions in-house. The company also offers desktop publishing, website localization, a recording studio, multimedia resources, and a state-of-the-art call center. Founded in 1991, the company services nearly 250 languages and dialects. For more information, visit www.ctslanguagelink.com or call 1 800-208-2620.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions can be deployed via an on-premise or hosted model. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. Interactive Intelligence is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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