Unitus Community Credit Union Selects IP Business Communications Solution from Interactive Intelligence
March 31 2011 - 10:00AM
Business Wire
Unitus Community Credit Union has selected the Interactive
Intelligence (Nasdaq: ININ) all-in-one IP communications software
suite, Customer Interaction Center™ (CIC), for use throughout its
organization.
Unitus is replacing an Avaya system with CIC to improve its
member services by offering contact via e-mail and Web chat, and by
adding new functionality such as speech-enhanced interactive voice
response and skills-based routing.
“As our credit union has grown we’ve needed to find new ways to
better serve members,” said Unitus Community Credit Union’s project
manager, Leah Keeler. “With CIC, we will now be able to do things
like match caller ID with the associated account information so
members are automatically routed to the most appropriate
agent.”
Unitus selected CIC after evaluating solutions from Avaya, Cisco
and ShoreTel.
“We chose CIC because of its cost-effective, all-in-one
architecture and rich feature-set,” said Unitus Community Credit
Union’s CIO, Brian Irvine. “CIC’s streamlined, Windows-based
architecture will enable us to leverage our IT staff’s .NET skills
so we can easily manage the system in-house.”
KRP Communications USA, an Interactive Intelligence Elite
Partner, completed the Unitus sale of CIC, and will assist the
company with deployment and customization. Planned customization
services include enhanced skills-based routing, advanced predictive
dialing, and screen pop integration.
“KRP has deep knowledge of CIC and responded quickly to our
questions throughout the selection process,” Keeler said. “KRP’s
experience deploying CIC will ensure we maximize the flexibility of
this software so our members can receive service that’s tailored to
meet their unique needs.”
In addition to CIC, Unitus has purchased add-on applications for
outbound dialing, multichannel recording, customer feedback
surveys, and a custom CRM integration.
“Combined, these CIC add-on applications will further help us
improve service through streamlined operations, improved reporting,
and more proactive member communications,” Irvine said.
When deployment is complete, CIC will support the entire Unitus
workforce located across its eight branch offices throughout Oregon
and Washington.
About Unitus Community Credit Union
Unitus Community Credit Union is a not-for-profit, member-owned
financial institution with locations throughout Oregon and
Washington. Unitus was founded in 1937 and today serves more than
72,000 members. Unitus can be reached at (800) 452-0900, or on the
Web at www.unitusccu.com.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company’s solutions can be deployed via an
on-premise or hosted model. Interactive Intelligence was founded in
1994 and has more than 4,000 customers worldwide. Interactive
Intelligence is among Software Magazine’s 2010 Top 500 Global
Software and Services Suppliers, and Forbes Magazine’s 2010 Best
Small Companies in America. The company is also positioned in the
leaders’ quadrant of the Gartner Magic Quadrant for Contact Center
Infrastructure, Worldwide report (Feb. 22, 2010). Interactive
Intelligence employs more than 800 people and is headquartered in
Indianapolis, Indiana. It has 19 offices throughout North America,
Latin America, Europe, Middle East, Africa and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or
info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
Follow Interactive Intelligence:Twitter:
http://www.inin.com/twitterBlog: www.inin.com/blogYouTube:
http://www.inin.com/YouTubeFacebook:
http://www.inin.com/facebookLinkedIn:
http://www.inin.com/linkedin
ININ-G
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From Jun 2024 to Jul 2024
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From Jul 2023 to Jul 2024