CRM Magazine Names Interactive Intelligence a 2011 Service Leader
March 29 2011 - 10:00AM
Business Wire
CRM magazine has named global provider of unified IP business
communications solutions, Interactive Intelligence (Nasdaq: ININ),
among its 2011 Service Leaders.
CRM magazine named Interactive Intelligence a service leader in
its Contact Center Infrastructure category.
In an article about the service leaders, Ovum’s senior analyst
of customer interaction technologies, Ian Jacobs, had this to say
about Interactive Intelligence: “If you’re talking about execution,
they have been the standout during the past 12 months. And they’ve
been growing faster than any other company in the space.”
Interactive Intelligence did particularly well on two criteria,
scoring an industry-leading 4.2 in customer satisfaction and 4.0 in
company direction (out of a total possible score of 5).
“Interactive Intelligence has the wind at its back,” said
McGee-Smith Analytics president and principal analyst, Sheila
McGee-Smith. “Consistent R&D development has given them an
enviable suite that they are now leveraging successfully with a
communications-as-a-service offering.”
CRM magazine also named Interactive Intelligence a service
leader in its Interactive Voice Response category, impressing
analysts with a 4.5 score in company direction. “They do have great
integrated [IVR] functionality and interesting speech analytics
capabilities coming in the next release,” McGee-Smith said.
CRM magazine evaluates service leaders based on customer
satisfaction, depth of functionality, and company direction. The
magazine’s editors grade vendors on each criterion and leaders are
chosen across seven categories of support and service.
To read the complete CRM magazine service leaders article,
visit:
http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/The-2011-Service-Leaders-73783.aspx.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company’s solutions, which can be deployed via an
on-premise or hosted model, include vertical-specific applications
for insurance and collections. Interactive Intelligence was founded
in 1994 and has more than 4,000 customers worldwide. The company is
among Software Magazine’s 2010 Top 500 Global Software and Services
Suppliers, and Forbes Magazine’s 2010 Best Small Companies in
America. Interactive Intelligence is also positioned in the
leaders’ quadrant of the Gartner Magic Quadrant for Contact Center
Infrastructure, Worldwide report (Feb. 22, 2010). The company
employs more than 800 people and is headquartered in Indianapolis,
Indiana. It has 19 offices throughout North America, Latin America,
Europe, Middle East, Africa and Asia Pacific. Interactive
Intelligence can be reached at +1 317.872.3000 or info@inin.com; on
the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
ININ-G
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