CRM Magazine Names Interactive Intelligence a 2011 Service Leader

CRM magazine has named global provider of unified IP business communications solutions, Interactive Intelligence (Nasdaq: ININ), among its 2011 Service Leaders.

CRM magazine named Interactive Intelligence a service leader in its Contact Center Infrastructure category.

In an article about the service leaders, Ovum’s senior analyst of customer interaction technologies, Ian Jacobs, had this to say about Interactive Intelligence: “If you’re talking about execution, they have been the standout during the past 12 months. And they’ve been growing faster than any other company in the space.”

Interactive Intelligence did particularly well on two criteria, scoring an industry-leading 4.2 in customer satisfaction and 4.0 in company direction (out of a total possible score of 5).

“Interactive Intelligence has the wind at its back,” said McGee-Smith Analytics president and principal analyst, Sheila McGee-Smith. “Consistent R&D development has given them an enviable suite that they are now leveraging successfully with a communications-as-a-service offering.”

CRM magazine also named Interactive Intelligence a service leader in its Interactive Voice Response category, impressing analysts with a 4.5 score in company direction. “They do have great integrated [IVR] functionality and interesting speech analytics capabilities coming in the next release,” McGee-Smith said.

CRM magazine evaluates service leaders based on customer satisfaction, depth of functionality, and company direction. The magazine’s editors grade vendors on each criterion and leaders are chosen across seven categories of support and service.

To read the complete CRM magazine service leaders article, visit: http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/The-2011-Service-Leaders-73783.aspx.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. Interactive Intelligence is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). The company employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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