Smith Haynes & Watson Deploys Interactive Intelligence IP Communications and Latitude Debt Collection Software Suite
March 24 2011 - 10:00AM
Business Wire
Smith Haynes & Watson has deployed the Interactive
Intelligence (Nasdaq: ININ) IP communications and Latitude debt
collection software suite, resulting in increased recovery rates
and improved customer service.
“Our Interactive Intelligence solution has enabled us to
increase our daily outbound calls, while ensuring they’re made and
routed based on the availability of agents with defined skills,”
said Smith Haynes & Watson’s sales manager, Travis Kelso. “This
has helped us reduce abandon rates and improve customer
service.”
Smith Haynes & Watson is using the Interactive Intelligence
all-in-one IP communications software suite, Customer Interaction
Center™ (CIC), which includes contact center automation, recording,
and blended dialing applications.
The deployment also includes a comprehensive debt collection
solution, Latitude Center, designed to manage all pre- and
post-charge-off accounts and the entire collection workflow
process.
Latitude Center replaced the company’s eCollect system. As part
of the Latitude Center solution, Smith Haynes & Watson also
deployed an online portal add-on application that enables customers
to view account status and activity, as well as an application for
creating collection strategy flowcharts.
“Before switching to the Interactive Intelligence Latitude
Center, we experienced reporting inaccuracies and at times
significant delays associated with building reports,” Kelso said.
“Now we can create any type of report in seconds via an account
analysis tool, which enables us to provide tailored reporting in
real-time to our clients. In addition, clients can view our
progress and success rate 24/7 via our online portal.
“The Interactive Intelligence Latitude Center has also helped us
streamline operations by enabling us to easily define and map debt
collection strategies, automate communications, and generally
better manage projects. This has added to our ability to more
efficiently collect on outstanding debts,” Kelso said.
The Interactive Intelligence solution is being used to support
Smith Haynes & Watson’s business users and contact center
agents located at its two offices in Las Vegas, and at the
company’s headquarters in Kansas City, Kansas.
“At Smith Haynes & Watson we are committed to using the most
innovative technology to best serve our clients,” Kelso said. “The
Interactive Intelligence CIC and Latitude Center solutions offer a
unique combination of best-of-breed contact center, dialer,
recorder, and debt collection applications in a single suite. This
has helped us more quickly build our business, while improving
customer service and increasing efficiencies.”
About Smith Haynes & WatsonSmith Haynes & Watson
uses the latest technological innovations, collection agency
programs, and highly skilled professionals that result in enhanced
collection efforts for its clients. Through customized programs,
the company gives each of its clients unmatched support, service
and financial growth, dramatically increasing the funds recovered
from past due accounts and decreasing the amount of time accounts
are outstanding. With locations in Kansas City, Kansas and Las
Vegas, the company serves a growing client list with its largest
influence in the payday loan industry. For more information about
Smith Haynes & Watson, call 702-589-3631, e-mail
sales@smithhaynes.com, or visit www.smithhaynes.com.
About Interactive IntelligenceInteractive Intelligence
Inc. (Nasdaq: ININ) is a global provider of unified business
communications solutions for contact center automation, enterprise
IP telephony, and business process automation. The company’s
solutions, which can be deployed via an on-premise or hosted model,
include vertical-specific applications for insurance and
collections. Interactive Intelligence was founded in 1994 and has
more than 4,000 customers worldwide. The company is among Software
Magazine’s 2010 Top 500 Global Software and Services Suppliers, and
Forbes Magazine’s 2010 Best Small Companies in America. Interactive
Intelligence is also positioned in the leaders’ quadrant of the
Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide
report (Feb. 22, 2010). The company employs more than 800 people
and is headquartered in Indianapolis, Indiana. It has 19 offices
throughout North America, Latin America, Europe, Middle East,
Africa and Asia Pacific. Interactive Intelligence can be reached at
+1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
ININ-G
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From Jun 2024 to Jul 2024
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From Jul 2023 to Jul 2024