Interactive Intelligence Named among World’s Top 500 Software and Service Providers

Software Magazine has ranked global provider of unified IP business communications solutions, Interactive Intelligence (Nasdaq: ININ), among the world’s 500 largest software and service providers.

Interactive Intelligence advanced in this year’s ranking for the 10th year in a row, placing 185th with 2009 revenue of $131.4 million. This represents a growth rate of 8.2 percent over revenue from 2008.

“We improved our ranking this year from our 194th spot last year, and we’ve climbed a total of 82 places over the last four years on this prestigious benchmark list,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “We attribute much of our growth in 2009 to our success in moving up-market with more than double the number of $1 million-plus orders compared to 2008. We also saw major growth in our communications-as-a-service business, which was up 59 percent last year compared to 2008.”

“The Software 500 helps CIOs, senior IT managers and IT staff research and create their short list of business partners,” said Software Magazine’s editorial director, John P. Desmond. “It’s a quick reference for vendor viability. As a vendor on this list for 10 years running, Interactive Intelligence has clearly shown that it can consistently execute on its vision for developing innovative communications software and services.”

The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers targeting medium to large enterprises, their IT professionals, software developers and business managers involved in software and services purchasing.

The ranking is based on total worldwide software and services revenue for 2009. This includes revenues from software licenses, maintenance and support, training and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware.

The complete Software 500 list can be found at www.softwaremag.com.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 800 people and is headquartered in Indianapolis, Indiana. It has 16 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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