Interactive Intelligence Offers Support for Microsoft Lync Server 2010
November 17 2010 - 11:15AM
Business Wire
Interactive Intelligence (Nasdaq: ININ), a global provider of
unified IP business communications solutions, has released a
version of its all-in-one IP communications software suite designed
to work with Microsoft Lync Server 2010.
The Interactive Intelligence software suite, Customer
Interaction Center™ (CIC), includes features for contact centers
and enterprises such as multichannel routing, interactive voice
response, call and screen recording, reporting, outbound dialing,
workforce management, Web self-service, knowledge and e-mail auto
response management, and automated customer feedback surveys.
Microsoft Lync ushers in a connected experience transforming
every communication into an interaction that is more collaborative,
engaging and accessible from anywhere. A single interface unites
voice, instant messaging, audio-, video-, and Web-conferencing into
a richer, more contextual offering, and a single identity makes it
easier and more efficient for users to find contacts, check their
availability and connect with them. Lync works with Microsoft
Office, enriching the experience of familiar applications like
Microsoft Outlook, Microsoft Word, Microsoft SharePoint, and
more.
The two systems enable CIC users and Lync Server 2010 users to
communicate by phone, or by Lync instant message or video call from
within a single interface. In addition, both sets of users
receive synchronized presence, along with a common company-wide
directory that can be viewed from within the CIC desktop
client.
“CIC and Lync working together provide a streamlined
communications experience to users,” said Yancey Smith, director of
product management, Microsoft Lync. “Microsoft is pleased to be
working with Interactive Intelligence to provide enhanced options
built on the Lync 2010 platform.”
“We launched the first version of our software in 1997 designed
to run on the Microsoft Windows server, and today we are a
Microsoft Certified Gold Partner and a Microsoft Independent
Software Vendor,” said Interactive Intelligence founder and CEO,
Dr. Donald E. Brown. “Working with Microsoft Corp. ensures that our
mutual customers will get a dependable and easy-to-use solution
available for connecting people in new ways, anytime,
anywhere.”
To learn more about Interactive Intelligence solutions for
Microsoft products, visit:
http://www.inin.com/ProductSolutions/Pages/MS-Integrations.aspx.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company was founded in 1994 and has more than 3,500
customers worldwide. Interactive Intelligence is among Software
Magazine’s 2010 Top 500 Global Software and Services Suppliers, and
Forbes Magazine’s 2010 Best Small Companies in America. The company
is also positioned in the leaders’ quadrant of the Gartner Magic
Quadrant for Contact Center Infrastructure, Worldwide report (Feb.
22, 2010). Interactive Intelligence employs approximately 800
people and is headquartered in Indianapolis, Indiana. It has 16
offices throughout North America, Latin America, Europe, Middle
East, Africa and Asia Pacific. Interactive Intelligence can be
reached at +1 317.872.3000 or info@inin.com; on the Net:
www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
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