Interactive Intelligence Names “Outrageous Interactions” Video Contest Winner
May 26 2010 - 10:48AM
Business Wire
Interactive Intelligence (Nasdaq: ININ), a global provider of
unified IP business communications solutions, has named the winner
of its “Outrageous Interactions” video contest.
The winning submission, titled “On Hold”
(http://www.oivideocontest.com/index.html) by Tim Merlau,
fictitiously depicts a customer named “Dan” who’s been on hold
since January 2005.
The winner was announced in front of a crowd of approximately
500 people yesterday at the annual Interactive Intelligence User
Forum held in Indianapolis, Indiana.
“The ‘On Hold’ video is a deserving winner of our contest due to
its relevant theme and the humor with which it’s depicted,” said
Interactive Intelligence chief marketing officer, Joe Staples.
“From the very first scene with a disheveled Dan in a bathrobe
cradling the phone in his hand like a third appendage, this video
perfectly spoofs the experience of being on hold. Whether you
relate to Dan’s story as a customer or a call center agent, trust
me, this three-minute video promises to entertain.”
In addition to producing the winning video submission, Tim
Merlau and his team of five produced another entertaining
“acceptance speech” video.
“We had a blast making these videos and want to thank
Interactive Intelligence for giving us the opportunity to continue
to hone our film-making skills,” Merlau said. “A few of us were
able to bring some actual call center experience to bear for this
video, but mostly we all related to the frustration of being put on
hold – and the fun that can be had by transforming that into
something creative.
“The Interactive Intelligence video contest is a great example
of how vendors can engage people in a way that gives value to both
online content providers and consumers,” Merlau concluded.
The Interactive Intelligence “Outrageous Interactions” video
contest built on the vendor’s first contest two years ago that
solicited written entries for outrageous call center stories as
seen through the eyes of customer service reps. “Our goal for both
contests was to raise the call center industry’s visibility in a
way that was fun and entertaining to all,” Staples said.
The Interactive Intelligence video contest was launched last
year and open to the general public via online submissions. Videos
could be based on real or fictitious scenarios that showcased a
humorous and entertaining interaction between a caller and a call
center agent, telemarketer, or automated voice system.
The winning video was selected based on a majority of votes by a
panel of industry experts, including call center-focused analysts,
consultants, and media.
All finalist video contest submissions can be viewed here:
http://www.oivideocontest.com/allvideos.html.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company was founded in 1994 and has more than 3,500
customers worldwide. Interactive Intelligence is among Software
Magazine’s top 500 global software and services suppliers, is a
BusinessWeek “hot growth 50” company, and is among Fortune Small
Business magazine’s top 100 fastest growing companies. The company
is also positioned in the leaders’ quadrant of the Gartner Magic
Quadrant for Contact Center Infrastructure, Worldwide report (Feb.
22, 2010). Interactive Intelligence employs approximately 650
people and is headquartered in Indianapolis, Indiana. It has 14
offices throughout North America, Latin America, Europe, Middle
East, Africa and Asia Pacific. Interactive Intelligence can be
reached at +1 317.872.3000 or info@inin.com; on the Net:
www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
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