ININ Interactive Intelligence Grp., Inc.

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced operating results for the three months ended March 31, 2010.

The company reported revenues of $35.0 million, an increase of 19 percent compared to revenues for the first quarter of 2009; product revenues increased by 20 percent, while services revenues were up 18 percent compared to the first quarter of 2009.

On a generally accepted accounting principles (GAAP) basis, net income was $1.9 million, with diluted earnings per share (EPS) of $0.10, compared to $1.2 million, or EPS of $0.07, in the first quarter of 2009. Net income on a non-GAAP basis was $4.1 million, with EPS of $0.22, compared to $2.9 million, or EPS of $0.16, for the same quarter last year.

Cash and investment balances as of March 31, 2010 increased to $71.4 million with no debt.

“We had strong year-over-year order growth across all major geographies,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “These orders included significant new communications-as-a-service contracts. Revenues recognized from CaaS continued to build and contributed to our increase in services revenues. Our new Interaction Process Automation™ application was also a key differentiator for us in the marketplace, as it directly connects our communications platform to a customer’s operational efficiency and profitability.”

Additional first quarter operating results included:

• An increase in gross margins to 70.3 percent in 2010 from 69.4 percent in 2009.
• GAAP operating income of $4.0 million in 2010, up 65 percent from $2.4 million in 2009.
• Non-GAAP operating income of $5.0 million in 2010, compared to $3.3 million in 2009.
• Other expense of $733,000 in 2010, compared to $316,000 in 2009, reflecting foreign currency translation losses in both years. The amounts held in Euro deposit accounts were transferred to U.S. dollar deposit accounts in early February 2010, reducing future exposure to Euro currency fluctuations.
• Cash flows from operations, which were reduced by $1.3 million related to tax expense for stock-based payments, still increased to $5.3 million in 2010, compared to $4.4 million in 2009.

For the first quarter of 2010, non-GAAP net income and EPS exclude charges for stock-based compensation of $1.0 million, or EPS of $0.05, and non-cash income tax expense of approximately $1.2 million, or EPS of $0.07. For the first quarter of 2009, non-GAAP net income and EPS exclude charges for stock-based compensation of $847,000, or EPS of $0.05, and non-cash income tax expense of $799,000, or EPS of $0.04.

During the first quarter of 2010 the company was also:

• Positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010).
• Added to the S&P SmallCap 600 Index and the Nasdaq Global Select Market.
• Awarded Frost & Sullivan’s 2010 Technology Company of the Year for Contact Centers in North America.
• Among CRM Magazine’s 2010 Service Leaders for Contact Center Infrastructure.
• The recipient of the 2009 Customer Interaction Solutions magazine’s Product of the Year Award.

Interactive Intelligence will host a conference call April 27 at 4:30 p.m. Eastern time (EDT) featuring Dr. Brown and the company’s CFO, Stephen R. Head. There will be a live Q&A session following opening remarks.

To access the teleconference, please dial 1.877.324.1969 at least five minutes prior to the start of the call. Ask for the teleconference by the following name: “Interactive Intelligence first quarter earnings call.”

The teleconference will also be broadcast live on the company’s investor relations' page at http://investors.inin.com. An archive of the teleconference will be posted following the call.

About Interactive IntelligenceInteractive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a Business Week “hot growth 50” company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 650 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

* Non-GAAP MeasuresThe non-GAAP measures shown in this release exclude non-cash stock-based compensation expense for stock options and non-cash income tax expense. Reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are included after the financial information included in this press release. These measures are not in accordance with, or an alternative for, GAAP and may be different from non-GAAP measures used by other companies. Stock-based compensation expense is non-cash and income tax expense is primarily non-cash. Management believes that the presentation of non-GAAP results, when shown in conjunction with corresponding GAAP measures, provides useful information to management and investors regarding financial and business trends related to the company’s results of operations. Further, management believes that these non-GAAP measures improve management’s and investors’ ability to compare the company’s financial performance with other companies in the technology industry. Because stock-based compensation expense and non-cash income tax expense amounts can vary significantly between companies, it is useful to compare results excluding these amounts. Management also uses financial statements that exclude stock-based compensation expense related to stock options and non-cash income tax amounts for its internal budgets.

This release contains certain forward-looking statements that involve a number of risks and uncertainties. Among the factors that could cause actual results to differ materially are the following: rapid technological changes in the industry; the company's ability to maintain profitability; to manage successfully its growth; to manage successfully its increasingly complex third-party relationships resulting from the software and hardware components being licensed or sold with its solutions; to maintain successful relationships with certain suppliers which may be impacted by the competition in the technology industry; to maintain successful relationships with its current and any new partners; to maintain and improve its current products; to develop new products; to protect its proprietary rights adequately; to successfully integrate acquired businesses; and other factors described in the company's SEC filings, including the company's latest annual report on Form 10-K.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

          Interactive Intelligence, Inc. Condensed Consolidated Statements of Income (in thousands, except per share amounts) Unaudited   Three Months Ended March 31, 2010 2009 Revenues: Product $ 15,687 $ 13,050 Services   19,336     16,426   Total revenues   35,023     29,476   Costs of revenues: Product 4,799 3,528 Services   5,597     5,502   Total cost of revenues   10,396     9,030   Gross profit   24,627     20,446   Operating expenses: Sales and marketing 10,352 9,214 Research and development 6,425 5,626 General and administrative   3,861     3,189   Total operating expenses   20,638     18,029   Operating income 3,989 2,417 Other income (expense): Interest income 42 108 Other income (expense)   (775 )   (424 ) Total other income (expense)   (733 )   (316 ) Income before income taxes 3,256 2,101 Income tax expense   1,388     878   Net income $ 1,868   $ 1,223     Net income per share: Basic $ 0.11 $ 0.07 Diluted 0.10 0.07   Shares used to compute net income per share: Basic 17,320 16,948 Diluted 18,708 17,635             Interactive Intelligence, Inc. Reconciliation of Supplemental Financial Information (in thousands, except per share amounts) Unaudited   Three Months Ended March 31, 2010 2009   Net income, as reported $ 1,868 $ 1,223 Non-cash stock-based compensation expense: Cost of services 79 65 Sales and marketing 324 308 Research and development 298 245 General and administrative   311   229 Total   1,012   847 Non-cash income tax expense   1,241   799 Non-GAAP net income $ 4,121 $ 2,869   Operating income, as reported $ 3,989 $ 2,417 Non-cash stock-based compensation expense   1,012   847 Non-GAAP operating income $ 5,001 $ 3,264   Diluted EPS, as reported $ 0.10 $ 0.07 Non-cash stock-based compensation expense 0.05 0.05 Non-cash income tax expense   0.07   0.04 Non-GAAP diluted EPS $ 0.22 $ 0.16             Interactive Intelligence, Inc. Condensed Consolidated Balance Sheets (in thousands)     March 31, December 31, 2010 2009 Unaudited Assets Current assets: Cash and cash equivalents $ 49,679 $ 48,497 Short-term investments 21,721 16,482 Accounts receivable, net 26,982 32,092 Deferred tax assets, net 5,808 5,808 Prepaid expenses 6,322 5,976 Other current assets   3,982     3,935   Total current assets 114,494 112,790 Property and equipment, net 8,482 8,499 Deferred tax assets, net 6,655 6,505 Other assets, net   4,792     4,874   Total assets $ 134,423   $ 132,668     Liabilities and Shareholders' Equity Current liabilities: Accounts payable and accrued liabilities $ 10,823 $ 11,903 Accrued compensation and related expenses 3,642 4,946 Deferred product revenues 4,990 5,567 Deferred services revenues   36,835     36,225   Total current liabilities 56,290 58,641 Deferred revenue   5,558     6,420   Total liabilities   61,848     65,061     Shareholders' equity: Preferred stock - - Common stock 174 173 Treasury stock (5,312 ) (6,242 ) Additional paid-in-capital 95,120 92,815 Accumulated deficit   (17,407 )   (19,139 ) Total shareholders' equity   72,575     67,607   Total liabilities and shareholders' equity $ 134,423   $ 132,668               Interactive Intelligence, Inc. Condensed Consolidated Statements of Cash Flows (in thousands) Unaudited   Three Months Ended March 31, 2010 2009 Operating activities: Net income $ 1,868 $ 1,223

Adjustments to reconcile net income to net cash provided by operating activities:

Depreciation 1,030 1,055 Stock-based compensation expense 1,012 847 Tax benefits from stock-based payment arrangements (1,251 ) - Deferred income tax (150 ) 670 Accretion of investment income 27 5 Changes in operating assets and liabilities: Accounts receivable 5,110 4,215 Prepaid expenses (346 ) 443 Other current assets (47 ) (817 ) Other assets 82 72 Accounts payable and accrued liabilities 143 (1,251 ) Accrued compensation and related expenses (1,304 ) (957 ) Deferred product revenues (615 ) (413 ) Deferred services revenues   (214 )   (682 ) Net cash provided by operating activities   5,345     4,410     Investing activities: Sales of available-for-sale investments 2,550 7,800 Purchases of available-for-sale investments (7,828 ) (897 ) Purchases of property and equipment (985 ) (266 ) Unrealized loss on investment   -     (2 ) Net cash (used in) provided by investing activities   (6,263 )   6,635     Financing activities: Proceeds from stock options exercised 691 111 Proceeds from issuance of common stock 158 69 Tax benefits from stock-based payment arrangements   1,251     -   Net cash provided by financing activities   2,100     180     Net increase in cash and cash equivalents 1,182 11,225 Cash and cash equivalents, beginning of period   48,497     34,705   Cash and cash equivalents, end of period $ 49,679   $ 45,930     Cash paid during the period for: Interest $ 1 $ - Income taxes 318 150   Other non-cash item: Purchases of property and equipment payable at end of period $ 57 $ 51  

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