New Era Tickets Selects Interactive Intelligence “Communications-as-a-Service”

New Era Tickets, a full-service ticketing and digital fan marketing subsidiary of Comcast-Spectacor, has selected Interactive Intelligence (Nasdaq: ININ) to provide communications-as-a-service (CaaS) for its contact center.

New Era selected the Interactive Intelligence CaaS offering, called Interactive Contact Center Services� (ICCS), to add multichannel customer service options, including routing, queuing and recording of e-mail, faxes and Web chats.

�We selected Interactive Intelligence because it came highly recommended, and had a proven track record for delivering multichannel functionality,� said Fred Maglione, president and CEO of New Era Tickets. �In addition, its flexible service delivery models enable us to maintain visibility and control over interactions regardless if they are routed locally or remotely through the secure Interactive Intelligence data center.�

ICCS will replace New Era�s Avaya system. �Our Avaya system could manage calls, but it couldn�t effectively manage e-mails, faxes or Web chats,� Maglione said. �ICCS will give us this capability along with a full set of on-demand contact center functionality for even better customer service and improved operational efficiencies.�

In addition to its multichannel routing, queuing and recording functionality, New Era plans to use the ICCS interactive voice response, screen-pop integration, unified messaging, desktop soft phone, presence management, and real-time supervisory features.

ICCS will support New Era�s branded ticketing and contact center services, which are offered to a wide range of clients with diverse needs, including the Philadelphia 76ers, Pocono Raceway, Portland Rose Quarter, and the Wachovia Complex.

�In the sports and entertainment ticketing business you need a communications system that can flexibly handle large variations in call volume,� said call center manager for New Era Tickets, Thatcher Young. �With the Interactive Intelligence ICCS, we can easily and quickly add more agents � even mobile and home-based workers � to cover spikes in call volume.�

New Era plans to roll out services by the end of July. When complete, the deployment will enable New Era to access all its contact center applications through its own network, with servers and equipment located at the secure Interactive Intelligence CaaS data center.

�ICCS gives us all the benefits of a hosted solution � lower capital expenditure, predictable monthly costs, and reduced infrastructure requirements � combined with the on-premise advantage of control over applications,� Maglione said. �This, along with the executive-level accessibility Interactive Intelligence has shown, ensures we have a solution that not only meets our needs today, but will continue to do so over the long-term.�

Comcast-Spectacor

Comcast-Spectacor (www.comcast-spectacor.com) is the�Philadelphia-based sports and�entertainment company that�owns�the�Philadelphia Flyers (NHL), the Philadelphia 76ers (NBA), the Philadelphia Phantoms (AHL), the two arenas in which their teams play, the Wachovia Center and Wachovia Spectrum, four Flyers Skate Zone community ice skating and hockey rinks, and Comcast SportsNet Philadelphia. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 70 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; New Era Tickets, a ticketing and marketing company for public assembly facilities;�Front Row Marketing Services, a commercial rights sales company; and 3601 Creative Group, a full-service in-house advertising agency.�In a partnership with Disson Skating, Comcast-Spectacor annually produces 10 nationally televised figure skating spectaculars on NBC.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine�s top 500 global software and services suppliers, is ranked among Network World�s top 200 North American networking vendors, is a BusinessWeek �hot growth 50� company, and is among FORTUNE Small Business magazine�s top 100 fastest growing companies. The company is also positioned in the leaders� quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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