ININ Interactive Intelligence Grp., Inc.

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, honored resellers this month at its annual partner conference for their visionary use of the company�s software. The Vision Award winner, voice and data communications solutions provider, EDCi, was honored for its Customer Interaction Center� (CIC) deployment at Wisconsin Public Service. The contact center deployment included a first-of-its-kind multi-channel queuing application capable of prioritizing and routing e-mail, Web chats and other interactions based on key words. The deployment also included screen-pop, in-depth IVR self-service menus with speech recognition, a queued voice callback option, and multiple integrations to the customer�s existing communications systems. �The EDCi deployment at Wisconsin Public Service resulted in the customer�s busy rates reduced to less than 1 percent without adding staff, while its call volume increased about 10 percent,� said Interactive Intelligence North America sales VP, Paul Weber. �In addition, the customer�s abandoned call rate dropped by 50 percent and response time to e-mails dropped from 24 hours to just two to four hours. These impressive metrics, along with a higher than expected return on investment that was realized 10 months faster than projected, were a direct result of EDCi�s pioneering use of our software.� Other Vision Award nominees included Minnesota-based telecom solutions provider, AVTEX, for its CIC and Messaging Interaction Center� (MIC) deployments at Western & Southern Financial Group. �The AVTEX multi-channel contact center and enterprise messaging deployment resulted in overall savings for the customer of about $70,000, and a 25 percent net increase in contact rates,� Weber said. �AVTEX� extensive knowledge and inventive use of our entire software suite � from e-mail response management and speech recognition, to quality monitoring and blended dialing � made it a very deserving Vision Award nominee.� Nevada-based technology solutions provider, Advanced Information Systems, also received a Vision Award nomination. For deployment at its own site, the company was the first to fully integrate the Interactive Intelligence software with a digital signage product resulting in a centralized �video receptionist� that provides presence management and security functions for its multiple buildings. �The AIS integration demonstrates the customization benefits our open software offers,� Weber said. �Its �video receptionist� resulted in reduced expenses associated with staffing, along with improved security.� Winners of other awards included Adapt, Attalus Communications, Convergent Communications, e-Contact, The OAS Group and Latin America reseller, Sixbell Nekotec. In addition, 19 resellers were honored this year for their 10-year partnerships with Interactive Intelligence. �The success and growth of our channel was demonstrated not just by our most deserving award-winners, but by the more than 190 resellers, consultants and analysts who attended our partner conference this year,� Weber said. Interactive Intelligence hosted its 10th annual partner conference Oct. 7 to 9 at its headquarters city in Indianapolis, Indiana. For more information about the Interactive Intelligence partner program, visit www.inin.com/PartnerPrograms/Pages/default.aspx. About Interactive Intelligence Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine�s top 500 global software and services suppliers, is ranked among NetworkWorld�s top 200 North American networking vendors, is a BusinessWeek �hot growth 50� company, and is among FORTUNE Small Business magazine�s top 100 fastest growing companies. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.inin.com. This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. ININ-G