Interactive Intelligence Announces Winning Customer Service Story in Outrageous Interactions Call Center Contest
September 25 2008 - 9:40AM
Business Wire
The public has spoken and the winner of the Interactive
Intelligence (Nasdaq: ININ) �Outrageous Interactions� call center
contest is Tracy R., a customer service specialist for a
Tennessee-based bank. Interactive Intelligence awarded Tracy with
the grand prize of a trip for two to Hawaii. Tracy won the contest
by �popular� vote with the following customer service story entry:
�I received a call from a gentleman who was very upset: - Caller:
Somebody painted the outside of my branch! - Me: Okay, sir, how can
I help you today? - Caller: Why would they paint the wall? - Me:
Well sir, it could be that the paint was scuffed, or there may have
been graffiti. We try to keep our buildings looking nice. - Caller:
Well now I don't have my PIN number! How am I supposed to get my
money out? - Me: I'm sorry? I said, completely confused. - Caller:
I wrote my PIN number on the wall beside the ATM, and now they've
painted over it! Why would they do that? - Me: It sounds like they
were trying to cover up the vandalism. I'd be happy to resend your
PIN number to you.� Tracy�s customer service story entry beat out
nine other finalists with 29 percent of the vote as a result of the
online �people�s choice� voting segment of the contest. The winning
entry was announced on-stage in Los Angeles at the Internet
Telephony Conference and EXPO. �I can�t believe I won,� Tracy said.
�I knew I had experienced some truly interesting customer service
calls, but I also knew that call center agents constantly undergo
challenging customer interactions. It�s really gratifying to be
part of a contest that brings to light call center agents�
patience, professionalism, and sometimes a much-needed sense of
humor. I�m honored to be an example of that.� With more than a
decade of experience developing software to help call centers
provide better customer service, Interactive Intelligence knows
first-hand the issues agents face every day. It was in this spirit
that the company kicked off the �Outrageous Interactions� contest
in May, soliciting agents worldwide for their most bizarre, wacky
and funny customer service stories. �Our company is in a unique
position to understand the challenges contact center agents face,
but also to call attention to some of these difficult and often
humorous issues they handle with grace every single day,� said
Interactive Intelligence senior vice president of worldwide
marketing, Joe Staples. �All of the customer service entries we
received from around the globe, the 50-plus articles that were
published by the media, and the more than 20,000 hits to the
OutrageousInteractions.com Web site show how well people relate to
these stories. We extend our admiration to the millions of
hard-working call center agents who keep this industry thriving.�
Although the submission process for the �Outrageous Interactions�
contest has concluded, the public is still invited to weigh in on
all top ten customer service stories and name their favorite at
www.outrageousinteractions.com. Release Summary: Interactive
Intelligence announces winning customer service story submitted by
a call center agent in Outrageous Interactions contest. Keyword
Tags: call center, contest, customer service
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